Senior Customer Service Representative at Banque Nationale du Canada

Natbank, a wholly-owned subsidiary of National Bank of Canada that has been operating in Florida for more than 30 years! 4 Branches in Florida. Hollywood, Pompano Beach, Boynton Beach and Naples.

• Ensure customer satisfaction and preserve the Bank's Professional image by providing a personalized and efficient service.
• Promote the different products and the bank's services to enhance customer loyalty.
• Have the responsibility of greeting and facilitating communication with customers.

• Establish a personal relationship with customers.
• Support various transactional activities
• Identify customer needs and direct to appropriate representative
• Promote and guide customers in choosing current solutions and services that meet their needs.
• Inform and explain to clients and stakeholders the policies and characteristics
• Respond effectively to the calls and demands of customers.
• Perform routine nature of research to adequately respond to customer questions.
• Refer clients to appropriate stakeholders and monitor the delivered files.
• Resolve situations or problems to the satisfaction of the customers, as best possible.
• Demonstrate proactivity in working environment and provide suggestion/solutions for improvement.
• Ensure compliance with established policies, standards, and procedures.
• Perform other ad hoc duties as requested by the Branch Manager.

English, French

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Accountability Brand Ambassadorship Business Development Client-focused Detail-oriented Digital literacy Driving Results Emotional Intelligence Empathy Humility Learning Agility Oral Communication Teamwork

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We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!