Senior Customer Service Clerk - (Youth and Adult) - City of Houston
Various, TX
About the Job
Applications Accepted From: All Persons Interested
PN#33863
Division: Customer Experience
Section: Various
Workdays & Hours: Monday - Sunday, 8:00 am - 8:15 pm (varies)
*Subject To Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Senior Customer Service Clerks. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, be at ease multitasking in a fast-paced public service setting, and enjoy interacting with people of all ages from diverse backgrounds.
The selected candidates will greet and interact with customers at the customer service desk and via the phone to find basic information and library materials, facilitate the use of public computers and laptops, troubleshoot technology-related materials, provide information regarding library services, programs, policies, and procedures, retrieve materials for customers and shelve returned library materials, and work one evening a week and a weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift
The Senior Customer Service Clerk – Youth will:
The Senior Customer Service Clerk – Adult Services will:
Working Conditions
Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing
PN#33863
Division: Customer Experience
Section: Various
Workdays & Hours: Monday - Sunday, 8:00 am - 8:15 pm (varies)
*Subject To Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Senior Customer Service Clerks. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, be at ease multitasking in a fast-paced public service setting, and enjoy interacting with people of all ages from diverse backgrounds.
The selected candidates will greet and interact with customers at the customer service desk and via the phone to find basic information and library materials, facilitate the use of public computers and laptops, troubleshoot technology-related materials, provide information regarding library services, programs, policies, and procedures, retrieve materials for customers and shelve returned library materials, and work one evening a week and a weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift
The Senior Customer Service Clerk – Youth will:
- Provide programming in the library for all ages including story time, crafts, STEM kits, and after school activities.
- Apply an energetic, enthusiastic, and tech savvy approach to all aspects of service and program delivery.
- Work with community groups including schools to share library resources with youth and their caregivers through outreach and programming.
- Assist with shelving and collection maintenance.
The Senior Customer Service Clerk – Adult Services will:
- Provide programming in the library for all ages including Living English Lessons, citizenship classes, book clubs, computer classes, programs for seniors, workforce development, and after school activities.
- Provide technology assistance to library customers and staff including e-mail, answering Microsoft product questions, and navigating the Internet.
- Assist with collaborative efforts within the local community by participating in outreach and programming events.
- Assist with shelving and collection maintenance.
Applicants are encouraged to submit a Cover Letter and Resume when applying.
Working Conditions
Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing
Job Type: Full Time
Location: Various, Texas
Agency: Houston Public Library
Source : City of Houston