Senior Customer Engineer - InSource, Inc

As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

What you’ll be doing

Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.

Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.

Provide Technical Leadership in own specific area of expertise.

Document and reports on work completed to ensure compliance with Company and Customer Procedures

What you have

7 years’ experience in IT Service environment.

Experience with ticketing systems such as ServiceNow.

You must be authorized to work in the United States.

Bonus points

BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.

ServiceNow experience.

Hardware break-fix assistance

PC imaging processes and procedures

Troubleshooting

Mobile phone support

Audio Visual support