Senior Customer Enablement Consultant - Q2 Software, Inc
Austin, TX
About the Job
As passionate about our people as we are about our mission.
What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a Senior Customer EnablementConsultanttowork directly withcustomerstohelp themfullyadoptandutilizeour solutions. In this role, you willbe responsible forpartneringwith theClientSuccessManagerand internal SMEs tobuild andexecuteplans thatadvancecustomer’s strategic goals,ensuringcustomer satisfaction andcreatingraving fans. The ideal Customer Enablement Consultant is an outgoing,organized,and thoughtful relationship builder whoadaptswell to varying internal and external teams, cultures, and working styles. Theyare intenselycurious- aboutcustomers and their challenges, our solutions and how they can deliver value to our clients, anddelivermeaningful, measurable outcomes.We are looking for someonewho hasa bias for action,loves effecting changeandis a wizard at solving puzzles.
A Typical Day:
Serves as a subject matter expert onassignedcustomers’usage and continuous adoption of Q2's products and services
Helps build,refineand lead customer programs (training, education, best practices, strategic tactics) that drive valuerealizationof Q2's products and services
Analyzes customer usage data toidentifyrisks,trendsand opportunities to improve customer outcomes
Continuously evaluates and refines customer enablement programs to ensure effectiveness and customer satisfaction
Partners with Client Success Manager to understand the customer's strategy andobjectivesand applies intense curiosity in how Q2 products and services help the customer achieve success
Serves asthe day-to-daypointof contact for customer representative(s) responsible for managing our products at the FI and supports them in aligning the administration of Q2's products and services to the FI's strategic goals
Contributes adoption and usage strategies toAccount Plansbased on customerstrategies andleads execution with client and internal partners
Understandsand proactively addresses the impact ofcustomer initiatives and feature requestson the overallcustomer experience,strategyand value generation from Q2's products
Serves as primary advocate and translator of customer initiatives and requests to our internal product and technical partners
Participates in quarterly and executive business reviews with responsibility for reporting on customer usage of Q2 products
Develop a deep knowledge ofQ2 solutionsto best support clientsin maximizing theirvalue.
Keep up with relevant banking and financial services industry trends and share helpful information with clients.
Recognize new opportunities where our solutions could further contribute to ourcustomers’objectivesor solving challenges
Contribute customer specific context in support of RSM and/or CSM sales and renewal activities
Adept at settingandmanaging customerexpectations
Embrace change, seek out new initiatives and provide ideas and recommendations to better serve our clients.
Deliver experiences and resultssuch thatclients cannot imagine doing business without our solutions.
Bring Your Passion, Do What You Love. Here's What We're Looking For:
Typically requires abachelor’sdegree and a minimum of8years of related experience; or an advanced degree with6+ years of experience; or equivalent related work experience.
Strong understanding ofbankingoperations and principles,preferably within the commercial/ wholesalebanking space.
Proven experience working witha variety of people-from engineers and technologists toexecutives and leadersin the banking or financial technology sectors– to deliver results.
Demonstrated experienceand opennessto working withnew technology
Provenrelationship-buildingskills and experience maneuveringeffectively within and acrosslargeorganizations.
Excellent communication,presentation,and projectmanagementskills
Demonstrated ability to build andmaintainrelationships with clients and internal teams.
Demonstrated excellence in working collaboratively and on a cross-functional basis with other internal teams.
Results-oriented with a focus on customerexperience.
Proven ability to work effectively remotely and ability to travel ona limitedbasis.
#LI-BW1
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page.Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.