Senior CRM Product Manager, Digital - First Technology Federal Credit Union

Description

• Establish and drive digital product vision and strategy, including go-to-market plans, positioning and messaging
• Build, manage and prioritize an actionable product roadmap to support our goals and strategies, in collaboration with other Product Managers, business partners, and third party vendors
• Lead business units to gather, manage, and prioritize market/member requirements, acting as a member advocate
• Lead internal partners, including Scrum and Engineering teams to ensure frictionless end to end release management
• Lead internal team Product Manager meetings, as required
• Collaborate with technical teams to deliver the best member and employee experience
• Leverage user feedback from various channels, competitive analysis, and technology trends to lead and oversee the development of member-centric products
• Create product personalization strategies to improve member stickiness and increase member life time value
• Establish, monitor and measure KPIs to drive product success
• Mentor other Product Managers on a day to day basis

• Minimum 6 years’ experience in a digital product management role including some experience gathering user requirements, and building/deploying digital products, preferably in the financial services industry
• Minimum 2+ years' experience with Pega platform
• Experience with Pega Customer Decision Hub preferred
• Advanced knowledge of Scrum Agile
• Experience with personalization of customer facing products to improve stickiness and product depth
• Experience with Pega or a customer analytic CRM strongly preferred
• Experience with design-thinking best practices and testing to deliver digital products and experiences
• Ability to work well under pressure, handle multiple assignments and deliverables simultaneously with the flexibility to meet changing needs and demands
• Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
• Ability to create and deliver engaging presentations tailored to diverse audiences
• Ability to establish and maintain strong relationships with internal and external stakeholders
• Distinctive problem solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data and industry trends
• Familiarity with Atlassian Suite including Jira and Confluence
• Working knowledge of Microsoft Office Suite
• Minimum Education: Bachelor’s degree in Business, Computer Science, Statistics, Marketing or a related field
• Certification/License: Scrum Agile Certification and Pega Decisioning Architect Certification is preferred

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)