Senior Convention Services Manager - Omni Hotels & Resorts

Location

Fort Worth Hotel

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

Job Description

Prepares all event documentation and coordinates with property departments and customer to ensure consistent, high level service throughout the planning, event and post-event phases of property events. This position primarily services 100 guest room night bookings or less on peak. Ensures a seamless transition from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Serves as the meeting planner’s primary contact (following turnover) on property and is responsible for his/her experience.

Responsibilities

Essential Functions:

Coordinate all aspects of conferences as assigned by the Director of Convention Services to include but not limited to: food and beverage requirements, effective meeting space usage, audio-visual requirements, guestroom types and rooming lists, function room set up, group transportation, check in and check out needs, billing, telephone and internet requirements, box storage and delivery, power requirements, expected food and beverage outlet usage, business center requirements, entertainment, leisure activities, décor (to include floral) requirements.  

Managing Convention Operations

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Manages the planning, execution and supervision of assigned conventions to include sales,  negotiations, and conflict resolution.
• Communicates all group specifications and history to the appropriate department.
• Accurately forecasts group guestroom and banquet revenues according to established guidelines.
• Promotes the proper use of function space, exhibit hall and overall event spaces. Maximizes group revenue by promoting all available goods, services, attractions and sub-contractors to convention groups.
• Oversees contracted group room blocks to include cutoff, attrition, etc.
• Plans and develops convention programs, resumes, agendas, and services according to client requirements and established guidelines.
• Servicing  group room blocks up to 100 rooms or less on peak, and meeting space for assigned groups.
• Creates external communications to include contract addendums, introductory letters
• Hosts Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in departmental guidelines.
• Verifies that all conventions adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations.
• Proactively achieve consistently high Medallia scores through establishing good rapport with the client, preparation work having been done accurately, being visible during the conference to ensure the client’s expectations have been met, and coordinating post convention feedback sessions.

 Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Supports Accounting with billing process by providing updated estimates, conducting bill reviews with clients prior to processing the final bill, and supporting commission and rebate processes.
• Manages group room blocks and meeting space for assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.

Participation and Leading Conference Team

• Sets goals and delegates tasks to improve hourly staff performance.
• Attend and actively participate in all pertinent meetings.
• Celebrate successes and publicly recognizes the contributions of team members including consistent use of OSC cards
• Champions all standards, policies and procedures for the Event Planning team.
• Take active role in training and development of hourly associates

Qualifications

• Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation
• Excellent communication skills in all aspects: verbal, written and non-verbal
• High school diploma or GED
• Bachelor’s degree preferred
• Event planning experience in convention or resort hotel
• Appropriate, professional appearance and presentation
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.