Senior Control Room Dispatcher- per diem - Boston Children's Hospital

This will be responsible to:

• Provides assistance to Control Room Operations staff on their respective shift. Provides assistance in emergent, complex, and unusual situations. Serves as a resource on departmental policies and procedures Assists in training new personnel.
• Performs monthly tests and verification of hospital emergency cellular phones, as well as verifying and testing emergency telephone numbers to neighboring institutions, ambulance companies, and outside vendors.
• Reports any system malfunctions and technical and operational issues to department management. Performs weekly Elevator communication checks Monitors and operates all hospital audio and visual security equipment, including closed-circuit surveillance cameras, intercoms, security computer systems linked to door and panic alarms throughout the hospital complex, and remote access door systems.
• Provides access control for parents, patients, visitors, and employees to neighboring institutions. Provides access for ambulance transfers and med flights. Monitors and provides access to all loading docks and other areas within the complex. Monitors all fire alarm systems for the hospital complex & BCH Satellite Properties. Is responsible for activations of internal Code Red drill procedures and dispatching. Contacts Fire Department through the use of direct emergency phone and informs the fire department of current alarm status and location.
• Dispatches security and hospital engineering personnel and contacts appropriate hospital personnel to notify them of activity associated with the fire alarm systems. Inputs information through the fire alarm keyboard to initiate such actions associated with the fire alarm system.
• Monitors, operates, and interprets information relevant to Life Safety and critical care systems within the hospital, such as building engineering systems, facility automation systems, life support generators, and medical gas systems.
• Dispatches appropriate engineering personnel to respond to activity associated with engineering equipment systems. Assists engineering and contractor personnel in performing drills, testing engineering, and verifying alarms, including but not limited to Research & clinical research repository freezers, generators, elevator communications, and fire alarm systems.
• Dispatches requests for assistance to appropriate security, safety, medical, or hospital engineering personnel. Initiates contact with senior hospital administrators, hospital safety departments, and outside agencies such as police, fire, and public works departments, as well as ambulance companies, during situations such as internal and external disasters. Generates Engineering Work Orders and Security Reports for all pertinent activity during each shift.
• Operates each shift independently and is required to make decisions during emergency situations. Documents and enters maintenance requests and alarms into Engineering (Facilities) work order system.
• Documents and enters all Security requests and alarms into Security Incident Reporting and Investigation Management system. Reports system malfunctions, technical problems, and operational difficulties to appropriate personnel. Follows emergency chemical spill response procedures by notifying proper Safety or Radiation safety personnel and coordinating with first responders.
• Monitors multiple radio frequencies simultaneously and must discern priorities

To qualify, you must have:

A high school diploma or GED and Two years of dispatcher experience with six months in BCH control room operations is required.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.