Senior Commercial Lines Account Manager - Alera Group

We are seeking a dynamic and experienced Senior Account Manager to join our commercial lines team at our Bondar Insurance Group office. This role has a heavy focus on the Transportation Insurance sector.

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. 

Bondar Insurance Group (BIG, Inc) knows that “good advice is your best insurance”. With a focus on solving our clients’ problems, we offer a unique approach. Our goal is to communicate the benefits of an insurance program rather than the features of an insurance policy. Our service teams are set up with Account Executive leadership, Account Management servicing, and technical assistance. Our approach is to provide our clients with a 365-day stewardship process that begins three months before the inception of the program and continues during the partnership. The overall goal is to establish a service delivery plan that is outcome-based and meets specific financial and operational goals.

This is a hybrid opportunity, with options to work from our Dallas, TX office, or our Oak Brook, IL office.

The ideal candidate will have a strong background in insurance operations, exceptional leadership skills, and a deep understanding of the transportation industry. This role is critical in ensuring exceptional service delivery, operational efficiency, and strategic growth. Additional responsibilities include:

• Manage and supervise a team of commercial lines service representatives and support staff.
• Develop and implement strategies aligned with the agency’s goals and objectives.
• Lead and mentor staff, ensuring training on company policies, procedures, and best practices.
• Oversee daily operations to ensure efficient service delivery and high client satisfaction.
• Build and maintain strong relationships with key clients and carrier partners.
• Identify areas for process improvement and implement changes to enhance efficiency and service quality.
• Ensure compliance with industry regulations and internal policies while staying updated on trends and best practices.

• 5+ years of experience in commercial lines account management, required
• 2+ years of commercial transportation experience, required
• 2+ years in a supervisory or managerial role, preferred
• Bachelor’s degree in business or a related field
• Preferred professional designations include CPCU, CIC, CRM, ARM, or TRIP
• Strong analytical, problem-solving abilities, and familiarity with insurance software tools

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more. 

The salary range is $100,000 to $150,000, depending on experience. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. 

If you're a California resident, please read the California Consumer Privacy Act prior to applying. 

#LI-KC1 

#LI-Hybrid