Senior Cloud Solution Architect - Microsoft Corporation

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. Do you have a passion for Exchange Server & Exchange Online and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to stabilize and optimize their end to end messaging solution? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you! We are looking to hire a Senior Cloud Solutions Architect to join our team. Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** + Planning and delivering proactive and reactive support including onsite presence as needed. + You will work with alargercustomeraccount team to strengthen customer relationships and to work on mobile-first cloud-first strategies that allow you to developan immediate and long-term services delivery plan for reactive and proactive needs. + You will identify and manage customer goals and Support for Mission Criticalopportunities across Exchange Server & Exchange Onlineto improve the quality, consumption, and health of the customer's messaging solution. + You will drive and participate in proactive delivery management andspot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution. + You will work with internal Microsoft support teams, account teams, product engineering,and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience. + You will apply and share lessons learned for continuous process and delivery improvement for customers and peers. + You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your service delivery plans. + You will share and gain knowledge through technicalcommunities. + You will aid the customer adopt best practices and remove technical blockers by informing them of the latest product updates and emerging trends + You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers. + Embody ourCulture (https://www.microsoft.com/en-us/about/corporate-values) andValues (https://careers.microsoft.com/us/en/culture) **Qualifications** **Required/Minimum Qualifications** + Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience. + 4+ Years of Exchange Server & Exchange Online related experience with demonstrable technical depth and troubleshooting experience in three or more of the following: ? **Exchange Server & Exchange Online** + Exchange Server 2016, 2019 + ClientAccess, Database/DAG, Transport, ManagedAvailability,AutoDiscover + Exchange Online (EXO) & Exchange Online Protection (EOP) + Connectors, complex mailflow configurations, Client Authentication, OrgRelationships, OAuth, Scripting + Exchange HybridConfiguration and Migration to EXO + HCW, Connectors, MigrationEndpoints, MRSProxy, CMT + Azure AD / Azure AD Connect + Hybrid Identity, Directory Synchronization, Intune, ConditionalAccess, MFA + Authentication and Authorization for Exchange Server and Exchange Online + Federated Auth, PassThroughAuth, ModernAuth + Office 365 / Microsoft 365 TenantAdministration + Security/Compliance Portals, PowerShell Administration **Additional or Preferred Qualifications** + Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience. + 4+ years technical sales experience and project management experience. + Technical Certification in Cloud (e.g., Azure) and experience in other M365 technologies, specifically Teams, SharePoint, email gateway security products. + Outstanding customer service skills with excellent oral and written communication skills and experience in training peers or customers. + Interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer andMicrosoft teams. + Experience leading and driving projects as well as motivating others, self-motivated, resourceful,and able to handle multiple responsibilities as a Microsoft Cloud Solution Architect and Support for Mission Critical professional. + Need to demonstrate the ability to develop excellent strategic customer relationships that gain the trust and respect of customers and toidentify technological, skilling, and process gaps customers may have and assist in resolving the gaps. + Need the ability to handle critical technical issues and work in difficult support situations. + Need a Certification in Microsoft Exchange and/or Office 365 or Cloud/Securitytechnologies Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $101,200 - $194,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $130,000 - $213,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until April 8, 2024. \#CES #GCS Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .