Senior Cloud Software Application Engineer, ServiceNow at Credit Acceptance Corporation

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success.  Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance.  We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.  We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

As a Senior Cloud Software Applications Engineer, you are a member of a cross-functional agile engineering team that analyzes, designs, codes, tests and delivers software features that are hosted in cloud. A Senior Cloud Software Applications Engineer has enough experience to collaborate with business partners and stakeholders about the business needs and processes with the ability to transform those discussions into design and ultimately code. Able to work closely with cross-functional teams to deliver high-quality software that is scalable, reliable, and efficient.

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.  However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Develop software applications that are hosted in the cloud to develop and deploy applications. Contribute to team's sprint goal by test driving complex code. Apply team coding, documenting and testing standards and drive continued improvements. Conduct impact analysis to proactively identify impact of a change across multiple systems. Independently solves various problems and rectify complicated problems through the application of design patterns.
• Design and architect cloud-based applications to ensure that they are scalable, reliable, and efficient. They will use cloud technologies such as APIs, Connectors to build applications. Design, code, test, and deliver insightful and architecturally sound business solutions around high complexity work. Actively participates in engineer COE discussions towards continuous improvement of design and code quality. Advocate best design principles and patterns within the team. Improve application and team processes.
• Work closely with cross-functional teams including product managers, designers, and other engineers to deliver high-quality software applications. Learn the business process domain to better support the business. Increase application domain knowledge through functional testing. Communicate application changes clearly, concisely, and objectively, both verbally and in writing
• Be responsible for troubleshooting and debugging issues that arise with cloud-based applications. Use tools such as log analysis, debugging tools, and monitoring tools to identify and resolve issues. Decrease incidents and increase up-time by developing quality code and testing. Revises code to make it more efficient and be able to detect bugs in the code.
• Automate processes such as testing, deployment, and infrastructure management using tools such as Jenkins, ServiceNow, or Robot Framework etc., Experiment and test ideas, validate assumptions against needs, reach conclusion and recommend solutions.
• Ensure that cloud-based applications are secure and compliant with industry standards and regulations such as GDPR, HIPAA, or SOC 2 by collaborating with internal security teams
• Stay up to date with the latest cloud technologies and trends to ensure that the software applications they develop are using the most current and efficient practices.
• Provide technical leadership and guidance to other team members, including junior engineers, and work closely with cross-functional teams such as product managers and designers. Mentor less experienced engineers. Performs regular reviews on code written by less experienced engineers.

Competencies: The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or closely related field of study; or equivalent work experience
• ServiceNow; UI/portal building from a customer application building (Jscript, server side, client side scripting).
• Knowledge in discovery patterns (ServiceNow)
• Minimum 5 years of experience in software development and engineering, with at least 3 years of experience developing cloud-based applications.
• Practical expertise in Software Development Life Cycle (SDLC) including Waterfall and Agile/SCRUM
• Strong understanding of software development principles and practices, including software design patterns, data structures, and algorithms.
• Experience with Agile development methodologies.
• Familiarity with security and compliance standards such as GDPR, HIPAA, or SOC 2, and experience in designing and implementing secure and compliant cloud-based applications.
• Excellent problem-solving skills and ability to troubleshoot and debug complex software systems.
• Strong communication and collaboration skills, including the ability to work in cross-functional teams.
• Ability to mentor and lead other engineers in the development of cloud-based applications.
• Willingness to participate in an on-call rotation

Preferred:

• Minimum 3 years (of total) experience as an engineer embedded in team in an agile and cloud delivery environment.
• Knowledge of cloud technologies such as AWS.
• Experience working with CI/CD pipelines, specifically using GitHub
• Experience in designing and architecting scalable and reliable cloud-based applications.
• In-depth usage and creation of API libraries and custom frameworks to optimize and automate the program’s functionality.
• Experience with JSON, AJAX, SOA, Rest/SOAP based Web Services, JUnit, Jenkins and Bitbucket
• Familiarity with Agile development methodologies and DevOps practices.
• Experience with automation tools such as Jenkins, ServiceNow etc.
• Strong understanding of software development principles and practices, including software design patterns, data structures, and algorithms.
• Excellent problem-solving skills and ability to troubleshoot and debug complex software systems.
• Familiarity with security and compliance standards such as GDPR, HIPAA, or SOC 2.
• Hands-on knowledge of multiple programming languages, as well as the foundations of how languages work

Knowledge and Skills:

• Excellent communication and collaboration skills, including the ability to work in cross-functional teams.
• Ability to challenge the status quo and influence stakeholders to create innovative solutions
• Be collaborative with other team members, seeking a diversity of thought to meet business outcomes
• Bring a strong understanding of relevant and emerging technologies, provide input and coach team members and embed learning and innovation in the day-to-day
• Ability to communicate complex technical information (both verbal and written) to all levels, including senior leadership

Target Compensation: A competitive base salary range from $104,583 - $153,388. This position is eligible for an annual variable cash bonus, between 7.5% - 15%. Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications, and geographic location.

Candidates who reside in the following major metropolitan areas may be eligible for a premium on top of the posted range based on their specific zone: San Francisco, Seattle, Boston, New York City, Los Angeles and San Diego. 

INDENGLP

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

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Play the video below to learn more about our Company culture.