Senior Cloud Operations Engineer - Oracle
Dover, DE
About the Job
Job Description
This role is primarily focused on operational responsibilities, with an emphasis on ensuring strict adherence to high compliance processes and procedures. The individual in this role will collaborate closely with cloud engineering and application engineering teams to implement automation and build robust cloud solutions. Key responsibilities include proactively managing incidents, resolving problems, and partnering with cross-functional teams to maintain efficient and effective IT operations. The ideal candidate will have expertise in implementing and maintaining ITIL processes and leveraging ITSM tools and methodologies to enhance service quality and customer satisfaction. Additionally, this role involves addressing complex infrastructure and cloud service challenges, developing long-term solutions to prevent problem recurrence, and driving continuous improvement in operational performance.
*Please note, this person needs to be a US Citizen because of the compliance program.
Ideal locations for candidates are the Central US and Eastern US.
Career Level - IC3
Responsibilities
This person’s responsibilities will cover an array of tasks and activities including but not limited to:
+ Key Responsibilities:
+ Serve as the primary owner of IT operations controls, ensuring services meet SLAs and operational KPIs.
+ Participate in management and monitor the IT infrastructure applications, overseeing incident and problem management.
+ Drive continuous improvement in IT operations processes, including change, release, and configuration management.
+ Coordinate with internal and external teams to ensure effective incident response, root cause analysis, and corrective actions.
+ Ensure alignment with IT governance and compliance standards.
+ Prepare and present audit evidence and documentation, addressing any findings or observations to ensure continuous operational improvement.
+ Troubleshooting and Incident Resolution :
+ Diagnose and resolve application issues on Linux systems.
+ Investigate and troubleshoot SELinux configurations and potential conflicts.
+ Work with virtual machines to ensure stability, security, and performance.
+ Automation and Infrastructure Management :
+ Use tools like Terraform , Chef , and Ansible to:
+ Automate server configurations.
+ Enforce infrastructure as code (IaC) principles.
+ Maintain high availability and disaster recovery by automating data replication tasks.
+ Monitoring and Alerting :
+ Configure and maintain monitoring solutions for both Linux and Windows servers.
+ Set up real-time alerting systems to detect and respond to processing errors.
+ Audit and document processes in compliance with US FedRAMP standards.
+ Collaboration Across Teams :
+ Collaborate with application developers, database developers, and QA teams to streamline automation of changes and resolve defects.
+ Partner with global teams to ensure seamless communication and task alignment despite time zone differences.
+ Performance Optimization :
+ Perform capacity planning and demand forecasting for infrastructure resources.
+ Conduct software performance analysis and system tuning to optimize resource usage and scalability.
+ Documentation :
+ Maintain detailed documentation of system settings, changes, and compliance processes.
+ Ensure documentation meets FedRAMP compliance standards for security and operations.
+ Mentorship and Continuous Learning :
+ Provide guidance and mentorship to junior team members to enhance their skill sets.
+ Dedicate time to self-learning to stay updated on emerging technologies and best practices.
+ Cloud Services Management :
+ Build and manage cloud services infrastructure to support scalable and reliable deployments.
+ Ensure infrastructure adheres to high availability requirements and operational best practices.
+ Security and Compliance :
+ Implement and maintain secure configurations for both Linux (SELinux) and Windows environments.
+ Follow strict security standards required for US FedRAMP certification .
+ Adaptability and Flexibility :
+ Work variable hours to facilitate communication across global teams.
+ Be prepared to travel occasionally for onsite collaboration or audits.
Requirements
+ US Citizen
+ In-depth expertise in Linux
+ Ability to resolve issues with applications running on the linux operating system (SELinux even better)
+ Ability to resolve complex application data flow scenarios and issues as they arrise
+ Ability to diagnose and resolve complex system and cloud infrastructure issues.
+ Familiarity with advanced monitoring tools (Nagios, Prometheus, CloudWatch).
+ Comprehensive understanding of networking protocols (TCP/IP, DNS, DHCP).
+ Experience with advanced network configurations, load balancers, proxies, and firewall rules.
+ Extensive knowledge of web application infrastructure and cloud automation tools.
+ Experience with high availability configurations and data replication.
+ Comprehensive knowledge of containerization tools such as Docker and Kubernetes.
+ Willing to excel in a fast-paced, challenging environment.
+ Be able to implement solutions when given rather generic requirements from the US Government.
+ Strong expertise in security principles, best practices, and compliance requirements.
+ Proficiency in cloud architecture, design patterns, and Infrastructure as Code (IaC) tools like Terraform.
+ Mastery of scripting languages (e.g., Python, Bash, PowerShell).
+ Experience with automation tools like:
+ Puppet or equivalent
+ Ansible / Chef / Shepherd
+ Powershell (for Windows hosts)
+ sh / bash scripting for linux hosts
+ Jenkins pipelines in Groovy or equivalent
+ Strong expertise in security principles, best practices, and compliance requirements.
+ Ability to work collaboratively with cross-functional teams and lead technical initiatives.
+ Ability to align technical solutions with business goals and objectives.
Qualifications, or willing to learn on the job
+ US FedRAMP security technical implementation guide (STIGs) as a requirement
+ Nist 800-53 Control Families
+ SELinux operating system
+ System monitoring and alerting (Nagios, Grafana)
+ Database as a Service (ATP)
+ Infrastructure as a Service (IaaS)
+ Infrastructure as code (Terraform, Chef, Ansible)
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $32.84 to $67.88 per hour; from: $68,300 to $141,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
This role is primarily focused on operational responsibilities, with an emphasis on ensuring strict adherence to high compliance processes and procedures. The individual in this role will collaborate closely with cloud engineering and application engineering teams to implement automation and build robust cloud solutions. Key responsibilities include proactively managing incidents, resolving problems, and partnering with cross-functional teams to maintain efficient and effective IT operations. The ideal candidate will have expertise in implementing and maintaining ITIL processes and leveraging ITSM tools and methodologies to enhance service quality and customer satisfaction. Additionally, this role involves addressing complex infrastructure and cloud service challenges, developing long-term solutions to prevent problem recurrence, and driving continuous improvement in operational performance.
*Please note, this person needs to be a US Citizen because of the compliance program.
Ideal locations for candidates are the Central US and Eastern US.
Career Level - IC3
Responsibilities
This person’s responsibilities will cover an array of tasks and activities including but not limited to:
+ Key Responsibilities:
+ Serve as the primary owner of IT operations controls, ensuring services meet SLAs and operational KPIs.
+ Participate in management and monitor the IT infrastructure applications, overseeing incident and problem management.
+ Drive continuous improvement in IT operations processes, including change, release, and configuration management.
+ Coordinate with internal and external teams to ensure effective incident response, root cause analysis, and corrective actions.
+ Ensure alignment with IT governance and compliance standards.
+ Prepare and present audit evidence and documentation, addressing any findings or observations to ensure continuous operational improvement.
+ Troubleshooting and Incident Resolution :
+ Diagnose and resolve application issues on Linux systems.
+ Investigate and troubleshoot SELinux configurations and potential conflicts.
+ Work with virtual machines to ensure stability, security, and performance.
+ Automation and Infrastructure Management :
+ Use tools like Terraform , Chef , and Ansible to:
+ Automate server configurations.
+ Enforce infrastructure as code (IaC) principles.
+ Maintain high availability and disaster recovery by automating data replication tasks.
+ Monitoring and Alerting :
+ Configure and maintain monitoring solutions for both Linux and Windows servers.
+ Set up real-time alerting systems to detect and respond to processing errors.
+ Audit and document processes in compliance with US FedRAMP standards.
+ Collaboration Across Teams :
+ Collaborate with application developers, database developers, and QA teams to streamline automation of changes and resolve defects.
+ Partner with global teams to ensure seamless communication and task alignment despite time zone differences.
+ Performance Optimization :
+ Perform capacity planning and demand forecasting for infrastructure resources.
+ Conduct software performance analysis and system tuning to optimize resource usage and scalability.
+ Documentation :
+ Maintain detailed documentation of system settings, changes, and compliance processes.
+ Ensure documentation meets FedRAMP compliance standards for security and operations.
+ Mentorship and Continuous Learning :
+ Provide guidance and mentorship to junior team members to enhance their skill sets.
+ Dedicate time to self-learning to stay updated on emerging technologies and best practices.
+ Cloud Services Management :
+ Build and manage cloud services infrastructure to support scalable and reliable deployments.
+ Ensure infrastructure adheres to high availability requirements and operational best practices.
+ Security and Compliance :
+ Implement and maintain secure configurations for both Linux (SELinux) and Windows environments.
+ Follow strict security standards required for US FedRAMP certification .
+ Adaptability and Flexibility :
+ Work variable hours to facilitate communication across global teams.
+ Be prepared to travel occasionally for onsite collaboration or audits.
Requirements
+ US Citizen
+ In-depth expertise in Linux
+ Ability to resolve issues with applications running on the linux operating system (SELinux even better)
+ Ability to resolve complex application data flow scenarios and issues as they arrise
+ Ability to diagnose and resolve complex system and cloud infrastructure issues.
+ Familiarity with advanced monitoring tools (Nagios, Prometheus, CloudWatch).
+ Comprehensive understanding of networking protocols (TCP/IP, DNS, DHCP).
+ Experience with advanced network configurations, load balancers, proxies, and firewall rules.
+ Extensive knowledge of web application infrastructure and cloud automation tools.
+ Experience with high availability configurations and data replication.
+ Comprehensive knowledge of containerization tools such as Docker and Kubernetes.
+ Willing to excel in a fast-paced, challenging environment.
+ Be able to implement solutions when given rather generic requirements from the US Government.
+ Strong expertise in security principles, best practices, and compliance requirements.
+ Proficiency in cloud architecture, design patterns, and Infrastructure as Code (IaC) tools like Terraform.
+ Mastery of scripting languages (e.g., Python, Bash, PowerShell).
+ Experience with automation tools like:
+ Puppet or equivalent
+ Ansible / Chef / Shepherd
+ Powershell (for Windows hosts)
+ sh / bash scripting for linux hosts
+ Jenkins pipelines in Groovy or equivalent
+ Strong expertise in security principles, best practices, and compliance requirements.
+ Ability to work collaboratively with cross-functional teams and lead technical initiatives.
+ Ability to align technical solutions with business goals and objectives.
Qualifications, or willing to learn on the job
+ US FedRAMP security technical implementation guide (STIGs) as a requirement
+ Nist 800-53 Control Families
+ SELinux operating system
+ System monitoring and alerting (Nagios, Grafana)
+ Database as a Service (ATP)
+ Infrastructure as a Service (IaaS)
+ Infrastructure as code (Terraform, Chef, Ansible)
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $32.84 to $67.88 per hour; from: $68,300 to $141,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
Source : Oracle