General Summary of Position
Coordinates and manages clinical care operations, business planning, program development. Manages daily operations, budgets and supervises staff. Develops, implements, and evaluates patient care practice, professional practice, strategies, services, and programs that will distinguish MedStar as a preferred provider of healthcare services. Functions as an interface across departments, provider groups, and system-wide.
Primary Duties and Responsibilities
Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality and safety standards. Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations.Assures adequate numbers of competent clinical staff to include ongoing projection and adjustment of staffing needs. Continually assesses the needs of the practice patient population, applies knowledge of appropriate roles and scope of practice, implements and adjusts staffing, and recruits, hires and develops clinical and administrative personnel. Advocates for the highest quality patient care and creates a practice environment that is rewarding to the clinical and administrative staff.Collaborates and coordinates staffing, including staffing patterns and implementation of changes to reduce redundancy and maximize efficiency. Participates in the development and implementation of manpower plans and associated strategy, including recruitment and retention. May interview, hire, develop performance evaluation standards and objectives and evaluate the performance of staff, disciplines and terminates, as required. Assigns duties and responsibilities in conjunction with physician leaders. Ensures training and development of staff, approves personnel actions, and resolves staff grievances to ensure compliance with Hospital and contractual stipulations.Serves as lead project manager to drive key clinical and operational initiatives of strategic importance to the service line in such areas as tracking of quality and safety metrics for the hospital and health system, maintaining relevant accreditations, improving patient experience, enhanced data reporting from the EMR, etc. Manages priority projects.Supports Senior Director in financial planning, budgeting and expense management. Identifies and priorities capital
equipment and software needs in conjunction with other managers. Monitors compliance and performance of staff.Works collaboratively with Marketing on strategic initiatives and campaigns for Radiation Oncology. Participates in representation and marketing of the Cancer Center to external customers including patients, physicians, managed care companies and other agencies and institutions, with focus on increasing awareness and utilization of services. Plays a key role in patient intake and tracking of patients coming through Marketing Campaigns.Works collaboratively with others to organize, initiate, and coordinate continuous quality improvement activities within areas of responsibility. Collaborates with leaders to optimize standardization of Radiation Oncology practices across the health system where appropriate. Enhance consistency in the care model and patient experience, and optimize the use of the Care Path to improve timeliness of care and patient experience. Ensure alignment between local and systemwide Radiation Oncology centers.Directly oversees Clinical Managers in the department and contributes to the identification, development, and implementation of best practice clinical and operational models for delivery and management for the service line. Helps develop clinical policies and procedures in conjunction with other department leaders.Utilizes and promotes performance improvement principles, methodologies, and tools to effectively lead improvement initiatives and solve operational problems. Partners with external performance improvement resources as appropriate.
Evaluates and supports clinical documentation initiatives and billing compliance standards. Ensures technical staff are properly trained on billing procedures and performs audits on a consistent basis. Works with practice leadership to identify opportunities to improve clinical documentation that affects coding and/or revenue cycle performance.
Assists with tracking physician quality metrics, reports out monthly on key clinical performance indicatorsEnsures charges are entered correctly in a timely manner by technical staff (physics, dosimetry, and radiation therapists) and ensures daily reconciliation of missing charges. Ensures audits of charges entered are done periodically.Participates in meetings and on committees and represents the department and business unit in community outreach efforts.
Participates in multidisciplinary quality and service improvement teams and maintains effective working relationships with other departments.
Minimum Qualifications
Education
- Master's degree in Health or Business Administration preferred or
- Bachelor's degree in Nursing or Radiation Therapy required
Experience
- 5-7 years Experience in clinical operations management. required
Licenses and Certifications
- RN - Registered Nurse - State Licensure and/or Compact State Licensure Licensed as a registered nurse required or
- AART Licensed Therapist required
Knowledge, Skills, and Abilities
- Leadership and human resource management skills.
- Financial and revenue cycle management and fiscal accountability skills.
- Excellent verbal and written communication skills.
- Effective planning, analysis, synthesis, and data interpretation skills. Problem solving and decision-making ability.
- Proficiency in principles/application of process improvement.
- Ability to develop and foster positive relations with physicians/hospital and community.
- Basic computer skills.
This position has a hiring range of $118,331 - $230,172
