Senior Client Services Manager - Carrier Practice - Gallagher

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are currently looking for a highly skilled and experienced Senior Carrier Client Services Manager to join our dynamic team.

In this role, you will be responsible for managing and cultivating relationships with our carrier partners, ensuring the highest level of service delivery and client satisfaction.

If you are a motivated professional who thrives in a fast-paced and collaborative environment, we encourage you to apply for this exciting opportunity.

This position is remote, with minimal travel. 

• May handle anywhere from one dedicated account up to 10 accounts.  
• Often travels at least 30% for client needs (e.g., claim reviews, stewardship discussions).  Book of accounts may cover multiple industries, but individual begins demonstrating expertise in select industry (or industries).
• Serves as single point of contact for clients; highly adaptable to requests and often identifies issues/challenges before client.  Works with minimal direction, and knows when to engage supervisor and/or peers throughout the company.
• Able to identify when to use supervisor skills/talents to improve outcomes (e.g., in client meetings).  Detailed understanding of what client is trying to accomplish in their programs and how we can give to these goals. Aligns self and external resources around client’s goals.  
• Develops service plans to assemble goals and ensure progress. Detailed understanding of how to navigate and leverage internal resources to get things done.   Consistently provides context to other departments to help align and empower behaviors.
• Structures and uses data to tell a compelling story. Presents data confidently and anticipates questions from supervisor and clients. Significant knowledge of product and service capabilities.  
• With some assistance can implement and be responsible for client specific initiatives, i.e. closure projects, cost reduction projects, performance guarantee compliance.
• Viewed by client as part of their Risk Management Team.  Perceived as critical link between client, management and claims operations. Proactively works with supervisor to plan for and ensure maximum retention rate.  Limits downside surprises by identifying and rectifying issues early.
• Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, partnership meetings) with moderate support.  
• Sets and communicates roles for all internal participants prior to critical meetings. Ensures appropriate pre-brief and de-brief communication to drive successful client interactions.  Can scope out work-related projects, including time and resources needed to complete.  Seeks guidance from supervisor to pressure-test as needed.
• May assist in orienting and mentoring lower level employees.  Has complete understanding of program pricing. Understands the basics of program profitability to the company.  
• Able to make appropriate trade-offs between pricing levers to reach the best outcome (e.g. multi-year deals, LOP, etc.).  
• Thinks creatively about potential win-win opportunities for both company and client (e.g. bonus agreements).

Required:

• Bachelor's degree and 5 years related experience (account management/ client servicing).
• Insurance license required.
• Solid understanding of risk, insurance, and claims.
• Travels for client needs (e.g., claim reviews, stewardship discussions).

Preferred:

• Experience with Liability and/ or Workers Compensation claims. 
• Strong working knowledge of GB products and services.
• Has completed training and/or certification courses to demonstrate knowledge in these areas.
• Industry designations highly preferred.

Behaviors:

• Proficient in Excel and PowerPoint.
• Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action.
• Navigates nearly all sensitive situations with poise and confidence.
• Confident when communicating, often gets point across.
• Prioritizes work effectively.
• Can assess information (data, trends) and quickly identify the salient points for further investigation or discussion with client. Understands drivers of risk, key individuals within the company and industry/competitor developments.
• Can discuss client's business beyond claims.
• Robust understanding of risk, insurance and claim industry information and trends.
• Knows what to look for and why in given industry.
• Creates positive team environment for others, including adjuster team members.

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On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.