Senior Client Service Associate - Transcend Practice Management

Client Service Associate

Location: Maitland, Florida

Status: Full-time

Compensation: $60,000 – $70,000

The best and brightest always have choices in the wealth management arena. Working with our firm is an investment in your future that will reap rewards for years to come.

We are a close, tightly knit team that works collaboratively to bring their values to life each day: hard work, humility, optimism, responsiveness, and doing whatever needs to be done to make things right. We are committed to delivering high-quality, high-touch experiences to clients so that clients know that they are receiving the firm’s utmost attention. Our mission is to provide world class service to our family of clients while growing together as a team.

Sound appealing? We are building a team with people who share our vision and want to add value to our clients. We would like you to think of how we can do things better, make an impact, and continue to grow. This is an exciting opportunity to welcome a Client Service Associate to the team who will support the firm’s Wealth Advisor. The attributes that we are looking for in a teammate include:

• Insistent attention to detail
• Self-directed time management and prioritization capabilities and outstanding organizational skills
• Passionately committed to serving and caring for people
• Commitment to exceeding client expectations
• Flexibility and openness to step in and do whatever is needed to support the team
• Interest in working on varied assignments and a pro at managing competing priorities
• Strong communication and interpersonal skills, showing an ability to connect with others and build relationships within the firm and across our client base
• Ability to anticipate the needs of the advisor
• Ability to self-start, take initiative, and be proactive
• Demonstrated integrity, work ethic, and an obligation to maintain firm and client confidentiality
• Poise and maturity, especially in stressful situations
• Able to take direction and knowing when to take the ball and run with it
• Enjoy learning and have the aptitude to learn new things quickly
• A long view of the opportunities presented by the firm and industry overall

As a Client Service Administrator, you can expect to:

• Think. We want your mind in the mix, to perceive, observe, reflect, decide, and act.
• Intake, screen, organize and process all that you are able, focus the advisor’s attention on the items that require her personal attention, and ensure that all activities are captured, scheduled and completed.
• Stay apprised of client meetings and ongoing activities, coordinate the advisor’s calendar, keeping up to date on the advisor’s priorities, projects, goals, and timelines.
• Develop and implement systems and processes, update and maintain CRM system.
• Be the face of the firm, one of the first people that clients see when they come into the office.
• Correspond and respond to client inquiries, document, and follow up.
• Process investment and insurance service requests, open accounts, place trades and money movements, if licensed.
• Provide support for marketing projects, coordinate client appreciation events, maintain practice marketing materials to compliance standards.
• Produce client deliverables in a timely, accurate, and informative manner.
• Continuously maintain client relationships, understanding their unique circumstances, connections, and interests.
• Provide planning and research support.
• Stay current on trends and regulations within the financial planning arena.
• Continually strive to do the right thing the right way.

Qualifications for this opportunity include:

• Bachelor’s degree preferred
• Three years of experience in an administrative role in the financial industry
• Series 7, Life, Health, and Annuities licenses are preferred but not required
• Must have good understanding of financial planning, investment advisory and insurance businesses
• Ability to perform under pressure and multitask
• Excellent communication and relationship management skills
• Strong problem-solving and critical-thinking skills
• Attention to detail
• Positive attitude and enthusiasm
• Confidence and adaptability
• Drive to help clients and co-workers
• Professionalism
• Strong computer skills: experience in creating outstanding documents in Word, Excel, and PowerPoint, experience with eMoney and knowing Canva is a plus

We are committed to sourcing a diverse pool of applicants from various backgrounds. We urge all qualified individuals to apply and learn more about what we have to offer. Please see if we might be an attractive fit for both you and us. We look forward to meeting you.