Senior Claims Talent Specialist or Claims Talent Consultant - Erie Insurance

Division or Field Office:

Claims Division
Department of Position: Claims Department
Work from:
Regionally Based (see Position Summary) Salary Range:
$85,247.00-$136,175.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
• Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Responsible for analyzing and supporting the recruiting, training, and mentoring efforts for assigned areas to promote engagement and retention in the claims organization. Partners with various HR centers of excellence (COEs) to attract, train, develop, and retain claims talent. Identifies, develops, and conducts training opportunities to direct the design and implementation of insurance, professional and leadership training, and development for claims branch office talent. Develops, facilitates, and/or conducts training. Identifies and implements attraction strategies to meet current and future demands of the business that promotes ERIE as an employer of choice and coordinates with claims offices to implement. Ensures programs are proactive, customer-centric and in line with divisional and corporate strategies.

• There are three (3) positions available.
• The hiring manager will consider candidates for Senior Claims Talent Specialist or Claims Talent Consultant. Level of position offered will be based on depth and breadth of candidates' experience and qualifications. Qualifications and Duties and Responsibilities are outlined for each position below.
• The positions will be regionally based, and the incumbent(s) should live either in the region they will be responsible for, or in Erie, PA.
• Incumbent(s) will work in a hybrid arrangement per company policy and be expected to report in-person to an ERIE branch field office, or our Westport Office in Erie, PA (Millcreek) as required.

Duties and Responsibilities - Senior Claims Talent Specialist

Analyzes training and hiring needs for assigned claims offices and collaborates with various HR COEs, claims leadership, and/or subject matter experts (SMEs) to develop and/or deliver innovative training and attraction and retention solutions.

Supports mentoring programs directed at supporting newly hired claims talent and/or improving the performance of more established talent.

Participates in the development and implementation of recruitment strategies to establish pipelines of qualified candidates to meet current and future demands of the business.

Assists the creation and delivery of training for assigned areas.

Assists with the support of ERIE's diversity recruitment efforts, including coordinating with talent acquisition partners and claims leadership to develop and mature ongoing relationships with community organizations.

Participates with claims offices on industry related events, including campus/technical school recruiting, and events hosted by professional organizations.

Collaborates with peers to maintain consistency across regions for developing new and innovative ways to attract, develop and engage claims talent.

Tracks metrics and analyzes performance of programs, to ensure supported programs meet business needs.

Stays abreast of industry trends and best practices, and ERIE claims policy/procedure incorporating relevant insights into training programs.

The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident

Duties and Responsibilities - Claims Talent Consultant

Analyzes training and hiring needs for assigned claims offices and collaborates with various HR COEs, claims leadership, and/or subject matter experts (SMEs) to develop and/or deliver innovative training and attraction and retention solutions.

Manages large projects with limited oversight. Coaches, reviews and delegates work for lower-level professionals. Partners with management on projects and on key action items and initiatives.

Creates metrics, dashboards and methods to evaluate the performance of programs. Analyzes and reports on progress to claims leadership.

Collaborates with peers and claims leadership to create and support mentoring programs directed at supporting newly hired claims talent and/or improving the performance of more established talent.

Collaborates with peers to maintain consistency across regions for developing new and innovative ways to attract, develop and engage claims talent.

Partners with branch/region leadership and ERIE's talent acquisition team to develop and implement recruitment strategies to establish pipelines of qualified candidates to meet current and future demands of the business.

Participates with claims offices on industry related events, including campus/technical school recruiting, and events hosted by professional organizations.

Actively supports ERIE's diversity recruitment efforts, including coordinating with talent acquisition partners and claims leadership to develop and mature ongoing relationships with community organizations.

Stays abreast of industry trends and best practices, and ERIE claims policy/procedure incorporating relevant insights into training programs.

The first seven duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Customer Focus

Nimble Learning

Values Diversity

Collaborates

Cultivates Innovation

Decision Quality

Ensures Accountability

Instills Trust

Optimizes Work Processes

Self-Development

Qualifications

Senior Claims Talent Specialist:

Bachelor's degree in business, education, communications, or a related field and five years of claims handling experience, required; or

Associate degree in business, education, communications, or a related field and seven years of claims handling experience, required; or

High school diploma and nine years of claims handling experience required.

Experience with organizing and analyzing data required.

Travel for training and business required.
Experience with cross functional teams preferred.

Ability to apply talent acquisition and retention strategies across a large business area preferred.

Claims supervisory experience preferred.

Completion of insurance industry courses and designations preferred.

Claims Talent Consultant:

Bachelor's degree in business, education, communications, or a related field and seven years of claims handling experience, required; or

Associate degree in business, education, communications, or a related field and nine years of claims handling experience, required; or

High school diploma and eleven years of claims handling experience required.

Experience with organizing and analyzing data required.

Experience with cross functional teams required.

Ability to apply talent acquisition and retention strategies across a large business area required.

Travel for training and business required.
Claims supervisory experience preferred.
Completion of insurance industry courses and designations preferred.

Physical Requirements

Ability to move over 50 lbs using lifting aide equipment; Rarely

Lifting/Moving 0-20 lbs; Occasional (
Lifting/Moving 20-50 lbs; Rarely

Driving; Occasional (
Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)

Pushing/Pulling/moving objects, equipment with wheels; Rarely

Nearest Major Market: Erie