Senior Case Manager - MidPen Housing Corporation

WHY MIDPEN

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

ABOUT RESIDENT SERVICES

The Resident Services team is responsible for bringing essential support services to our residents. Our three areas (Family Services, Senior Services, and Health and Supportive Housing) build relationships with our residents by engaging, connecting, and providing services to help them maintain stable housing and achieve self-sufficiency. Our programming emphasizes long-term financial and physical health and mobility and spans financial workshops, ESL classes, senior wellness activities like Bingocize (BINGO and exercise!), after-school programs, and a six-week summer program for young residents. The Services team is also instrumental in ensuring food security through onsite food distributions in partnership with local organizations. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of Diversity, Equity, Inclusion, and Belonging, Resident Services also works closely with our residents and community partners, and their fellow MidPenners - including close collaboration with our Property Management team.

BENEFITS AND COMPENSATION

In 2023, MidPen was again certified as an official Great Place to Work®, and for good reason! In addition, we offer a Best-in-Class benefit package that includes 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$67,000 - $84,000 Annual Salary - Pay based on applicable experience and qualifications

Property Type(s): Family

POSITION OVERVIEW

The Senior Case Manager plays a critical role delivering programmatic guidance and capacity building on health and supportive needs for high-acuity residents. The Senior Case Manager works across the portfolio, collaborating with property- and regional-level staff, to ensure quick and high-quality resolution of crises. The Senior Case Manager provides training and technical assistance on the ground to help local staff better respond to health and supportive needs they see and are adept at health/supportive program delivery and assessments.

This position requires travel to properties in San Mateo county and throughout the greater Peninsula. As needed, the role may need to travel to additional counties.

ESSENTIAL DUTIES

Program Efficacy & Efficiency

• Provides timely and high-quality coaching to regional staff and manages crisis situations with residents that have supportive needs
• Supports direct case management services across multiple sites for identified residents who exhibit signs of functional impairment to support and develop independent living skills as needed
• Implements programs across multiple properties
• Supports day-to-day operations across multiple properties; coaches/mentors case managers in same region
• Ensures compliance with mandated reporting policies and procedures
• Coordinates and supports crisis intervention and follows up with multiple properties
• Provides relevant subject matter expertise and capacity-building, portfolio-wide, on mental health and supportive populations

Partnership Management

• Engages with partners across multiple sites; identifies efficiencies and improvements in these partnerships
• Ensures visibility for MidPen Resident Services across multiple properties
• Monitors provision of services provided by partners at multiple properties

Customer Service

• Supports needs assessments and associated follow-up across multiple properties
• Mentors/coaches Service Coordinators on customer service and feedback collection
• Manages customer feedback channels and administers/ promotes customer responsiveness surveys to facilitate customer feedback

Data-driven decision-making

• Maintains accurate multi-property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)
• Ensures timely multi-property-level reporting, consistent with Services’ policies, procedures and trainings
• Analyzes single-source data across multiple properties to inform decision-making
• Communicates findings from multiple properties with supervisor and supervisee

Effective Team Building

• Provides leadership and team support for assigned region
• Supports onboarding of service coordinators in assigned region
• Models a “One MidPen” culture, working with Property Management, across assigned properties
• Serves and contributes to special project initiatives, provides input from Service Coordinator cohort
• Performs other job duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• B.A. or B.S. degree in the same fields with 5+ years’ experience serving these populations
• M.S.W. or M.A. degree in psychology, counseling, or related field and 3 years’ experience serving the needs of senior populations and special needs (mental illness, substance use, co-occurring disorders)
• Experience working with and serving homeless populations and/or providing social services to diverse populations
• Experience using and administering multiple assessment tools and interpreting information/data derived from assessments

Knowledge, Skills, and Abilities

• Ability to travel between properties
• Excellent reading, writing and verbal communications skills
• Demonstrate solid judgment, discretion, and problem-solving skills when working with families and students
• Experience with collaborating with local service providers and assisting with implementing and coordinating programs and services
• Willing to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations
• Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to coach / mentor / support peers at single properties
• Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation

Physical Requirements

• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl

Working Conditions

• This position requires travel to properties in San Mateo county and throughout the greater Peninsula. As needed, the role may need to travel to additional counties

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.