Senior Business Systems Analyst - EMS Software

Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you. About Accruent At Accruent (a subsidiary or affiliate of Fortive Corporation), we strive to be on the cutting edge of the software world, providing purpose-built intelligent solutions that raise customer expectations, shift paradigms and transform the way businesses operate and achieve success.We aim to provide the same transformational growth for our 1,000+ employees which includes a vibrant office culture in major cities like Austin, London, and Amsterdam – and 10,000 customers in more than 150 countries – we know you’ll gain new experiences along the way. In our continued effort to help our teams Grow Without Limits, we provide all employees with the resources, coaching and support they need to reach new heights and experience true professional and personal development – and we do this because we believe it will help us grow as a global company in return.Every person can bring something incredible to the table, and we can always achieve more together. So, if you are courageous, adaptable, collaborative and interested in becoming the best you, we encourage you to join us for the ride – even if you don’t believe you have the exact experience to fill a particular role.Explore the path. Join Accruent. “We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.

Pay Range
The salary range for this position (in local currency) is 79,700.00 - 147,900.00. Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

The Business Systems team are the go-to advocates for employees when we need help with different systems at Accruent and our sister companies, Gordian & ServiceChannel (collectively known as the Facilities Asset Lifecycle group - “FAL”). This team is dedicated to providing innovative, resilient, and secure systems to empower Accruent’s employees and set teams up for success. We find areas for automation and improvement to enable operational best practices. We are seeking a technical and collaborative individual help us unlock customer insights across key back-office tools.

As part of the Business Systems team, the Senior Business Systems Analyst role is responsible for documenting requirements, user stories, and success criteria. The person in this role will work with cross functional stakeholder and lead exploration discussions and requirement gathering sessions. This person will work with System Leads and System Administrators to provide solution advice and drive consensus. This role will also lead user acceptance testing and support System Administrators in testing and debugging. The role is essential in refining user ideas into requirements which can be delivered successfully by development team, which can be in-house or 3rd party.

The ideal candidate will be interested in solving problems, creating processes, tinkering under the hood of large enterprise business systems, and overdelivering when it comes to quality.

This position reports directly to the Senior Manager of Business Systems and will be located remotely.

How youll make a difference:

• Gathering and documentation of requirements
• Generating detailed project documents including process flows, system wireframe mockups, acceptance criteria, and user stories
• Coordinating seamlessly between onshore business teams, technical leads, and offshore implementation teams
• Mastering the processes driving our operational and customer data, such that you can accurately guide business teams through requirements & design
• Reporting success metrics on previous work to inform business value of other proposed solutions
• Provide problem-solving support, advice and guidance to internal customers – you’re the go-to expert on system best practices across multiple platforms
• Strategically guide business teams to resolve complex problems using best-in-class systems, with a special focus on Salesforce

What you bring to the table: 

• Excellent written and oral communication
• Independent researcher – someone who digs into the problem before asking others for a solution
• High comfort level working with operations and revenue organizations in the software industry – you’re used to discussing pipeline, recurring subscription managment, and untangling process around them
• Strategic thinking – you know first-hand that the first solution may not be the best solution, and you are comfortable driving best practices
• 5+ years’ corporate experience 
• Ability to simplify and drive consensus
• Self-starter, proactive approach – you want ownership from problem to solution, and are invested in sustained success 
• Salesforce.com Administrator certificate a plus
• Demonstrated ability to drive solutions in Salesforce CPQ, Sales Cloud, and/or Service Cloud
• Professional Analyst certificates (PBA, CCBA, etc) a plus

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.