Senior Business Reporting & Data Analyst - Complaints at Discover Financial Services

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

Assess and analyze business processes/needs and establish appropriate metrics, tests or controls to achieve business objectives. Process information such as raw data, reports, numerical analyses, research results, validations, test results, etc. in order to understand the state of business operations, enabling operational process execution, complete regulatory responses and ongoing regulatory compliance as well as complete business unit testing, monitoring, and auditing. Convert raw data into meaningful information by evolving reporting architecture and information delivery methods, participating in operational projects, supporting data validation, product owner and project coordinator activities.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It:

• Assess business needs and establish metrics, tests, or controls needed to achieve objectives. Determine what information is needed to achieve operational objectives or problems. Research and locate systems and data.  Develop program(s) to generate the report or data. Test and validate results. Deliver solution to business partners. Maintain solutions and ensure availability.
• Data research and validation to support business processes and data flows to ensure alignment, consistency, and timely data availability on behalf of business partners.
• Data governance and data education design and processes for managing data.  Coordinate with other partners to perform research and resolve questions.  Develop business process flows, system flows and stored data sufficient to provide timely answers to business questions.
• Serve as liaison between BT and business partners.

Qualifications You’ll Need

The Basics

• Bachelor’s in business administration & management, accounting, Information Technology or related field.
• 2+ years of experience in Operations, regulatory, data infrastructure, technology operations, programming, business analysis, data management or related
• In lieu of education, 4+ years of experience in Operations, regulatory, data infrastructure, technology operations, programming, business analysis, data management or related

Physical And Cognitive Responsibilities:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• Occasionally move about the work environment to complete the major responsibilities of the job.
• Ability to transport physical objects up to 10 pounds (5 kg).
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.
• Travel up to 10% of the time.

Discover will not sponsor or transfer employment work visas for this position.  Applicants must be currently authorized to work in the United States on a full-time basis.

#Remote

#LI-RD

Application Deadline:

The application window for this position is anticipated to close on Jan-20-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $67,000.00 to $113,000.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.