Senior Business Process Analyst - Cohere Health

Cohere Health is a fast-growing clinical intelligence company that’s improving lives at scale by promoting the best patient-specific care options, using leading edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health insurance plans covering over 15 million people, while our revenues and company size have quadrupled.  That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work, Top 5 LinkedIn™ Startup, TripleTree iAward, multiple KLAS Research Points of Light, along with recognition on Fierce Healthcares Fierce 15 and CB Insights Digital Health 150 lists.

Opportunity Overview:

The Business Process Transformation Consultant will analyze, implement, and support Cohere Health to innovate business operating models and processes with the ultimate goal of improving overall efficiency. Sitting within Cohere’s Solutions Consulting team in the Client Experience organization, this individual will sit at the intersection of our Operations, Implementation, and Product teams to work with clients on best practices to improve workflow efficiency and drive business value. The role will include documenting processes, identifying areas for improvement, implementing change management strategies and designing new workflows.

The role is highly collaborative, and you will be expected to create clarity in a complex organizational environment, generate energy through a bias towards action, and deliver results.You will need to be an agile, critical thinker and able to work in an environment that is in flux. This is a position that offers the ability to make a substantive mark on the client experience organization of  a company with exponential growth opportunity.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

• Design and execute support for change management plans to ensure inclusive, complete, successful implementation of new processes, programs and pilots with our clients

• Creation of workflow process flows, Standard Operating Policies & Procedures, playbooks and training material

• Responsible for driving several work types across cross functional areas within Solutions Consulting and external clients, leading the team members involved and able to clearly articulate a path forward and quickly align multiple parties, who will often have different priorities to achieve the needed results to support the business

• Perform adhoc strategy, research, modeling and analytics on projects to help guide decision making in an ever evolving business model

• Partner across the organization on an as needed basis to ideate, execute and perform data analysis on user experience utilizing an Operations viewpoint

• Build and cultivate relationships with cross-functional teams within the organization and with external partners

• Develop high quality decks and presentation materials for presentation to leadership and client organizations on a regular basis

• Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and assist in driving results

Your background & requirements:

• 3+ Years of applicable Business Management/Project Management experience

• Project management – including defining project plans, assigning work streams, defining and measuring against launch goals, resource assessment, decision making and reporting

• Process Certifications (Six Sigma, BPM, ITIL or equivalent) a plus

• Proficient in Lucid Charts (Vizio can be substituted here) and G suite applications 

• Excellent communication skills including research, writing, and presentation skills

• Ability to form and maintain cross-functional relationships with remote teams

• Have demonstrated success and experience in large scale change management, process design, and/or business management roles

• Ability to understand the business needs and create practical solutions to execute operational strategies that improve efficiency and drive business results

• Creation of reporting materials, training guides, etc,  that breaks complex processes and information into understandable and relatable terms

• Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems

• Thrive in a fast paced, self directed environment

• You understand that this position is very fluid and the term “not my job” doesn’t exist