Senior Business Process Analyst - Serco North America

If you love high-profile, challenging, and diverse work, then this position is for you! As the Business Transformation (BT) Lead/Business Process Reengineering (BPR)/Continuous Process Improvement (CPI) Six Sigma Black Belt (BB), you will support the Department of the Navy (DON) Process Improvement Office (PIO) in this KEY Lead position.

This KEY position/Lead role supports Business Transformation (BT) Workstream with project design, execution, and sustainment in support of internal (e.g., stakeholder alignment and engagement, process improvement trainings) and external facing projects (e.g., improving the throughput of operational processes). This role will also require a problem-solving mindset - constantly seeking opportunities to improve how the client does business and engages with stakeholders. There will be opportunities for growth and expansion as this client is eager to expand the brand of this office and ultimately, improve operational outcomes across the Department of the Navy – you are joining a world-class, consultative, and high performing team dedicated to our Nation’s warfighters.

ACTIVE SECRET SECURITY CLEARANCE IS REQUIRED TO BE CONSIDERED FOR THIS POSITION.

You must live in the national capital region (NCR) and be available to commit to work onsite at the Pentagon two (2) days per week; three (3) days per week are remote work.

In this role, you will:

• Black Belt Certification from reputable certifying entity such as ASQ or equivalent
• Expert-level knowledge of industry accepted standards and best practices related to large-scale business transformation improvement program stand-up from program inception, development, implementation, and operational management.
• Expert-level knowledge and experience leading enterprise process improvement projects, initiatives, portfolios and programs.
• Expert-Level knowledge and experience standing-up Enterprise-wide improvement programs in large global organizations of 8,000 employees or larger.
• Ten or more years of experience creating relevant enterprise improvement program documentation, such as: SOPs, tools, templates, guidebooks, governance documentation and other such relevant materials.
• Experience providing LSS Training and Mentorship to senior level practitioners.
• In depth understanding of DoD organization(s) – preferably Navy – structure, leadership, culture, and how to affect change in this environment.
• Ten or more years of experience with business process modeling.
• Ten or more years of experience reengineering processes.
• Demonstrate a strong understanding of the available knowledge management platforms in the Department of the Navy (DON) and OPNAV (e.g., Flank Speed, MSFT SharePoint, MS Teams, Power BI);
• Provide recommendations for knowledge management processes.
• Must live in the national capitol region (NCR) and have ability and commitment to work onsite at the Pentagon two (2) days per week; three (3) days per week is remote work.

To be successful in this roll, you will have:

• An active SECRET security clearance.
• A Bachelor’s degree (4 years’ additional experience substitutes for a bachelor’s degree).
• 8+ years of hands-on experience in business systems analysis.
• Six Sigma Black Belt (BB) Certification from reputable certifying entity such as ASQ or equivalent.
• Knowledge of the Navy and DON organization.
• Experience supporting military customers.
• Ability to produce briefing slides, metric charts, program schedules, and organizational charts.
• Proficient in SharePoint, MS Teams, MS Office including Word, PowerPoint, & Excel, and Adobe Acrobat Pro.
• You must live in the national capital region (NCR) and be available to commit to work onsite at the Pentagon two (2) days per week; three (3) days per week are remote work.

Additional experience that may set you apart:

• Client centricity – A drive to make our client’s lives easier, proactively identify opportunities to support their agenda and take work “off their plate”.
• Executive presence – Ability to confidently present recommendations to very senior leadership (e.g., 3-star admirals, Tier 3 SES) as well as respectfully convey dissenting opinions based on prior knowledge, intuition, or experience.
• Knowledge of “the building” – Experience working in and around the Pentagon; relationships with leaders currently in the Dept. of Navy Secretariat (e.g., ASN FM&C) and/or OPNAV is preferred.
• Forward looking – Can anticipate future challenges or issues based on direction of the project and proactively craft solutions to mitigate risk to project success.
• Problem solving – Ability to quickly diagnose a problem, identify the root cause, and then develop innovative solutions.
• Quick learner – Can digest a large amount of technical information and then distill it into digestible, easy to understand “sound bites” that resonate to a non-technical audience.
• Support staff experience at DoN, OPNAV, NAVSEA, Program Executive Offices (PEOs)/Program Offices, or other Pentagon Offices.
• Experience includes regular interactions with staff and senior leadership internal and external to affiliated organization.

If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.