Senior Business Operations Analyst - Remote - VAST Data

VAST Data is looking for an Senior Business Operations Analyst to join our growing team!

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.

"VASTs data management vision is the future of the market." - Forbes

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.

Daily Order Backlog Operations:

• Maintain the daily order backlog by incorporating new orders and updates from sales, the supply chain team, or VAR.
• Review and validate sales quotes against submitted POs for accuracy.
• Process sales orders and ensure timely invoicing by the finance department.
• Upload assets and generate license keys in Salesforce
• Communicate timely and accurate updates to management and sales regarding order status, changing conditions, and factors affecting business results.

Cross-Functional Collaboration & Issue Resolution:

• Build strong partnerships with various departments.
• Identify and resolve issues collaboratively with cross-functional teams, including sales, finance, and operations.
• Work closely with the Contract Manufacturer to ensure orders are processed and built according to Customer Request Date.

Metrics and Reporting:

• Provide monthly metrics to assess order quality and timeliness, identifying areas for improvement.
• Communicate daily priorities against orders in the queue to the operations team.

Special Projects:

• Participate in special projects and cross-functional teams, taking on additional duties as required.

REQUIREMENTS

Order Fulfillment Experience:

• Minimum 3 years of experience in order fulfillment.

Organizational and Detail-Oriented:

• Exceptional attention to detail and strong organizational skills.
• Process-oriented mindset.

Customer Service and Sales Focus:

• Customer service and sales-centric approach.

Technical Skills:

• Proficient in GSheet/Excel.
• Strong oral and written communication skills.

Initiative and Innovation:

• Quick learner with the initiative to lead projects.
• Ability to identify problems and offer solutions.
• Desire to innovate and contribute fresh ideas to improve operational processes and positively impact other departments.

Startup Attitude:

• Thrives in a fast-paced and sometimes unpredictable startup setting.
• Adaptable, quick thinker, and resilient in the face of ambiguity.
• Enjoys the challenges and rewards of working in a startup environment without being easily flustered by occasional chaos.
• Self-starter with the ability to flourish in a fast-paced environment.

Global Time Zone Flexibility:

• Able to accommodate various global time zones, especially EU.
• Willingness to work early mornings (6/7 am PST) and occasional evening hours.

Preferred, but Not Required:

• NetSuite experience.
• SFDC experience.