Senior Business Operations Analyst - Taskrabbit
New York City, NY
About the Job
Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.
About Taskrabbit:
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more.
At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We're looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.
Together with IKEA, we're creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
- Taskrabbit is a remote-first company with employees distributed across the US and EU
- 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
- DataBird journal's "Best Places" Best Companies for Diversity, #1 2019 and 2020
- DataBird journal's "Best Places" Best Companies for Women, #4 2019 and #1 2020
About Role:
As a Senior Business Operations Analyst for the Marketplace team, you will play an integral role in the monitoring & evaluation of our marketplace operations. You will have the opportunity to collaborate with a strong team of data scientists, engineers, product/project managers, marketing managers, and operation agents to create & report marketplace metrics. You will be responsible for driving insights across the Taskrabbit platform, specifically around our category performance, tasker quality, and client satisfaction. You'll bring together data from many sources to better understand and monitor the quality of work done on our platform. The ideal candidate will pair a strong academic background with a pragmatic approach to problem-solving. You are passionate about markets & analytics and you excel in team environments.
Join us in transforming lives, one task at a time.
You will:
- Define and evaluate key metrics. Investigate and document the levers that impact each.
- Devise, build, and maintain reports and dashboards to be used across functions.
- Create business rules to identify service quality issues and their impacts. Use this data to inform agents on how to better enforce our policies and standards.
- Empower the team to independently answer data questions quickly and easily by building high-quality accessible data sets and training the team to use them.
- Perform advanced statistical analysis including research studies and tests to identify, validate, and implement policy, process, tool, and program improvements.
- Use quantitative analysis and the presentation of data to see beyond the numbers and understand what drives good experiences on our platform.
- Provide insights to help business and product leaders understand marketplace dynamics, user behaviors, and long-term trends.
You should have:
- A BS/MS in economics, mathematics, statistics, or equivalent analytical experience
- 3+ years using analytics to drive key business decisions across business intelligence, strategy and analytics, marketing, operations, finance
- Experience building data visualizations to inform business decisions (e.g., Looker, PowerBI, Tableau, etc.)
- Experience gathering, distilling, and providing requirements to technical engineering and data teams
- Excellent verbal, presentation, and written communication skills
- Strong proficiency in SQL and large volumes of data
- Experience with Python (Pandas, Numpy, etc.)
- Great attention to detail and quality
You might be a fit if you have:
- Ability to handle multiple projects from scoping to execution
- Ability to work with disparate data to contextualize opportunities and their impacts
- Proficient in statistical techniques and concepts (regression, power analysis, clustering, etc.)
- Technical understanding of data warehousing/data pipelining solutions
- Experience with a marketplace business model and a global brand
- Love collaborating with a tight-knit team
Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. total compensation consists of base pay + bonus + benefits + perks.
The base pay range for this position is $93,000 - $129,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.
You'll love working here because:
- Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
- The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
- The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
- The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.
Taskrabbit's commitment to Diversity and Inclusion:
An Active Commitment to Equity within our Company and Platform.
We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.
Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.