Senior Business Operations Analyst - Loyalty Program Performance - DISH

Company Summary:

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

 

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary:

Our Retail Wireless team, serving our Boost Infinite, Boost Mobile and Gen Mobile Brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large.

Job Duties and Responsibilities:

Business Objectives:

• Data-Driven Decision Making: Establish a robust data analytics framework to inform and optimize loyalty program strategies
• Customer Understanding: Deepen the organization’s understanding of customer behavior and preferences to drive program enhancements
• Performance Optimization: Continuously monitor and analyze loyalty program performance metrics to identify improvement opportunities
• Strategic Insights: Provide actionable insights to support strategic marketing decisions and campaign optimizations
• Innovation and Improvement: Lead research initiatives to keep the loyalty program innovative and competitive in the market

 

Key Responsibilities:

In this role, you will: 

• Analyze customer data to identify opportunities for program improvement and develop detailed reports on key performance metrics.
• Use advanced data analysis tools to provide insights that drive decision-making.
• Lead research initiatives, including surveys and focus groups, to gather customer feedback and preferences.
• Monitor loyalty initiatives' effectiveness and collaborate with marketing and analytics for data accuracy.
• Provide data-driven recommendations for loyalty program strategies and collaborate with cross-functional teams.
• Manage research projects, ensuring timely delivery of insights and coordinating with external vendors as needed.

Skills, Experience and Requirements:

As a successful Senior Business Operations Analyst on our Loyal Program Performance team, you will have:

Education and Experience:

• Bachelor's degree in Marketing, Business, Marketing Research, or related field
• 5+ years in data analysis, customer insights, or market research
• Experience in the wireless or telecom industry is a plus

 

Skills and Qualifications:

• Proven ability to translate complex data into actionable insights
• Strong analytical, problem-solving, communication, and presentation skills
• Experience working collaboratively with cross-functional teams; wireless or telecom industry experience is a plus
• Excellent organizational, time-management, and interpersonal skills, with a proactive and innovative approach

Benefits:

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Salary Range:USD $72350.00 - $103400.00 / Year