Senior Business Operations Analyst - Siteimprove
Bellevue, WA 98004
About the Job
The Senior Business Operations Analyst is responsible for driving insights in support of driving Siteimprove's commercial strategy covering the entire customer lifecycle. The primary goal of this role is to leverage internal and external resources which enable our commercial teams to drive sales, increase retention rates, and improve internal operations.
This individual will partner with departments across the entire organization including, but not limited to Commercial Operations, Sales, Customer First, Marketing, Channel, Product, & Engineering to execute transformational projects and support operational cadences. In order to drive successful outcomes, it is critical for this role to collaborate cross-functionally and lead teams across Siteimprove to bring the customer strategy to life.
Given the strategic nature of the team, this role will also result in other Siteimprove departments looking to you for data-driven insights about our customers and their journey with Siteimprove which you will be willing and able to provide. You will help advise the organization in transformation. Doing so time and again will result in you being a trusted advisor for departments across Siteimprove.
What you will be doing
- Utilize all available data and tools to optimize the sales cycle and go-to-market strategy across the Marketing, Sales, Channel, and Operations teams
- Utilize all available data and tools for identifying trends around customer health, retention, adoption, satisfaction, and expansion to proactively identify areas of opportunity alongside Customer First, Product, and Engineering teams
- Identify and serve intel and insights to customer-facing roles that will optimize their ability to drive value-based, meaningful interactions with our customers to provide ROI and value
- Develop tracking mechanisms and processes to monitor and analyze success metrics to track performance and further identify areas for optimization, especially across our commercial teams: Sales, Marketing, Customer First, and Channel
- Solve for the root cause of issues, while clearly articulating strategies for resolution
- Aid cross-functional teams in executing process, policy, and technology transformation while identifying dependencies and removing roadblocks
- Collaborate with Sales, Marketing, Channel, and Product teams to make sure we develop a unified engagement model with customers that encompasses all of the benefits and developments that are driving customer value (e.g., new patents, capabilities, services, marketing campaigns, value drivers)
- Aid in the development of thought leadership, big thinking, and a continuous learning mindset into every interaction
- Keep up-to-date information, status, and documentation around the execution and implementation of strategic programs
- Actively participate in huddles, team meetings, and other company functions by sharing knowledge and providing feedback that will improve how Siteimprove works with our customers
- Attend meetings and other company functions necessary to perform duties
- Performs other related duties as assigned
What we will require of you
- You embody our core values: You are people-centric. You are customer-focused. You embrace and drive change. You have a passion to succeed. You find value in diversity and inclusion.
- Minimum 2+ years of experience in Data Analytics, Commercial Operations, Strategy & Operations, Corporate Strategy, Management Consulting, or equivalent history and experience in driving transformational change
- Ability to query data from a central data repository (e.g., SQL Server) & tell stories in a meaningful way by leveraging data and facts via a visual medium (e.g., Power BI)
What we will love about you
- Self-starter with a demonstrated record of acquiring knowledge above and beyond what is needed to complete assigned tasks
- Proven track record of analyzing large data sets to pick out key findings and insights
- Strong listening ability and persuasiveness to use appropriate interpersonal styles and communication methods
- Proven customer focus experience ensuring the customer perspective is a driving force behind business decisions and activities
- Excellent problem-solving and creative thinking skills
- Proven ability to be a business advisor by creating valuable business partnerships with cross-functional stakeholders
- Proven track record of delivering measurable results
- Excellent verbal and written communication skills working in a professional environment
- Strong collaboration and teambuilding skills
- Excellent, time management, organizational, and planning skills
- Ability to multi-task and adapt to a fast-paced environment
- Knowledge of and/or experience with common tools in B2B SaaS (e.g., Salesforce)
- Experience working in or with Software-as-a-Service (SaaS) companies
- 2+ years of management or technology consulting experience, a plus
In addition, we hope you will appreciate:
- Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 10 paid holidays, and two Give Back Days
- Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more!
- Prepare for the future: 401(k) with a company match to provide a better future in your retirement years.
Base pay will depend on the position, individual qualifications, market, and other operational business needs.
Siteimprove is an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at https://siteimprove.com/en/privacy/.
PI239730519
Source : Siteimprove