Senior Business Development Associate at Unitil Service Corporation

% Time

End Results

60%

Consistent with Unitil’s mission and strategic objectives, retain, secure, and grow retail revenues by

creating and exploiting opportunities to market gas and the company’s other energy related products and services to assigned market sectors.

• Qualify and process new leads that arrive by email and through our dedicated 888 4UNITIL sales phone line; making and receiving telephone calls throughout the day while performing other activities
• Manage leads by tracking and following up, making return telephone calls and sending emails to new sales prospects as well as daily follow-ups on previously contacted leads
• Determine new customer requirements and expectations in order to recommend specific products and solutions, increase sales by means of cross-selling and up-selling
• Process incoming data and add new leads according to defined procedures, capturing and maintaining accurate and complete information in the Company’s CRM tool and database system, logging all communications with customers and customer contacts

30%

Work collaboratively with, and provide support to outside field sales and other members of the Customer Energy Solutions team to meet/exceed goals and to deliver an exceptional customer experience to customers and prospective customers.

• Assist with the development of sales proposals and other documents; generate contracts, financial analysis, and other customer communications
• Provide exceptional customer service to existing and new customers; respond to general inquiries and requests for information, supply customers with answers to questions or direct them to the correct resource
• Develop and maintain an in-depth understanding of all aspects of the company’s product and

service offerings, industry trends, company policies and procedures

• Provide administrative and research assistance, assist in mass mailings, conferences, trade shows, trade ally meetings and marketing efforts as required
• Occasionally set appointments for site evaluation by field sales representatives
• Always represent the company in a professional manner
• Support the coordination and communication of Energy Efficiency programs to assigned customer segments
• Perform other various duties as assigned or required to help the team attain its goals

10%

Demonstrates continuously that she/he supports both the Corporate Mission and the Department’s

Mission through actions that are consistent with Unitil Core Principles:

• Respects fellow employees opinions and suggestions,
• Works continuously both individually and as a team player to achieve goals,
• Accepts ownership of his/her job; makes appropriate decisions in a timely manner; takes risks to achieve goals,
• Communicates effectively and openly in a timely manner
• Supports operations during storm restoration efforts and other system emergencies including; on- call duties to staff local EOCs, outage coordination and support for customer service as needed