Senior Business Analyst ServiceNow - NR Consulting LLC
Overland Park, KS
About the Job
Job Title: Senior Business Analyst ServiceNow
Work Location: Remote
Position Type: Contract with possible extension
Duration: 12 + Months
Job Description:
• CMDB POC supporting ad hoc sessions for guidance, questions, creating KB articles and bringing back enhancements/bugs as epics/stories.
• With minimal guidance, Support Integration partners with configuration, testing coordination and making sure the integrations stay put when changes occur.
• Client/AI – Create end to end workflow to find potential owners on unknown CIs and create feedback to Client/AI to improve algorithm based on user approval/rejection.
• Support Integrations, validation, assist in CI matching issues.
• Create new Database onboarding/decom process and cleaning service accounts related to those getting retired.
• Data Normalization – Operating Systems
• Enabling Change Management to use Impact Analysis
• CSDM expansion support – implementing Business Service, revisit Deployable Units to align to CSDM taxonomy.
• Minimum Required 5 years of ServiceNow experience in the areas of ServiceNow CMDB/CIs as a CMDB Business Analyst
• 5 years of people and client management experience in a consultative environment
• ServiceNow Product Owner certification is strongly desired.
Work Location: Remote
Position Type: Contract with possible extension
Duration: 12 + Months
Job Description:
• CMDB POC supporting ad hoc sessions for guidance, questions, creating KB articles and bringing back enhancements/bugs as epics/stories.
• With minimal guidance, Support Integration partners with configuration, testing coordination and making sure the integrations stay put when changes occur.
• Client/AI – Create end to end workflow to find potential owners on unknown CIs and create feedback to Client/AI to improve algorithm based on user approval/rejection.
• Support Integrations, validation, assist in CI matching issues.
• Create new Database onboarding/decom process and cleaning service accounts related to those getting retired.
• Data Normalization – Operating Systems
• Enabling Change Management to use Impact Analysis
• CSDM expansion support – implementing Business Service, revisit Deployable Units to align to CSDM taxonomy.
• Minimum Required 5 years of ServiceNow experience in the areas of ServiceNow CMDB/CIs as a CMDB Business Analyst
• 5 years of people and client management experience in a consultative environment
• ServiceNow Product Owner certification is strongly desired.
Source : NR Consulting LLC