Senior Business Analyst - Operations (Remote) at Sentara

Richmond, VA

About the Job

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Sentara Health is hiring for a Senior Business Analyst - Operations.

This is a Full-Time position, fully remote, with day shift hours and great benefits!

Work Location:

Remote opportunities available in the following states - Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming

Job Requirements:

Required to have BLD - Bachelor's Level Degree
Required to have 3+ years of relevant experience
Related experience will be in one of the following areas, operations, IT, or reporting.
Required to have MS Excel

Preferred Requirements

Preferred to have SQL experience
Preferred to have Tableau experience

Understanding of EDI 834 transactions
Understanding of various methodologies such as Agile, Waterfall, and SDLC

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Sentara Health offers employees comprehensive health care and retirement benefits designed with you and your family's well-being in mind. Our benefits packages are designed to change with you by meeting your needs now and anticipating what comes next. You have a variety of options for medical, dental and vision insurance, life insurance, disability and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave. Team Members have the opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria is met.

Sentara Health provides health insurance coverage through a full suite of commercial products including consumer-driven, employee-owned and employer-sponsored plans, individual and family health plans, employee assistance plans and plans serving Medicare and Medicaid enrollees.

With more than 30 years’ experience in the insurance business and 20 years’ experience serving Medicaid populations, we offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services – all to help our members improve their health.

For applicants within Washington State, the following hiring range will be applied: $74,933.04 - $89,915.28 - $112,410.48 USD annually with a target hiring range of $74,933.04 - $89,915.28.

To apply, please go to www.sentaracareers.com and use the following as your Keyword Search: JR-51673

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Keywords: Health plan, EDI 834, SDLC, Agile, Waterfall, process improvement, Healthcare, SQL, MS Excel, Excel, Microsoft Excel, Tableau, Remote, Alabama, Delaware, Florida, Georgia, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming

This position is responsible for the implementation and support of quality initiatives within assigned areas. Provides subject matter expertise related to quality initiative implementation, reporting and analysis. Is a liaison between internal/external customers and Information Technology for business definition, scope, testing and implementation to ensure quality, efficiency, effectiveness, and customer knowledge to improve business practices. Possesses a high degree of operational knowledge as it relates to customer operations in claims, system administration, expansion business, and member enrollment.Related experience will be in one of the following areas, operations, IT, or reporting.This position is 100% remote.

Serving as a liaison between business and IT groups utilizing strong analytical skills.
Eliciting requirements for customers and groups.
Creating data flow diagrams and process maps.
Review of understanding of EDI 834 transactions
Understanding of various methodologies such as Agile, Waterfall, and SDLC.
Creating queries via SQL.
Identifying and addressing operational, and technological risks within the business.
Maintaining, testing, and improving business and systems operations.
Building and maintaining relationships with key stakeholders.
Identifying and capitalizing on process improvement opportunities.
Identifying innovative ways to increase customer satisfaction.
Evaluating the performance of project teams to ensure that targets and deadlines are met.
Supervising the design of new products and evaluating how these will benefit customer satisfaction.
Creating monthly performance reports utilizing Tableau, Excel, or analytic tools.

Bachelor's Level Degree

Related 3 years

Critical Thinking
Operations Analysis
Microsoft Excel
Systems Analysis
Complex Problem Solving
Judgment and Decision Making
Communication