Senior Business Analyst - LauraMac, LLC

Job Summary:

We’re looking for a Sr. Business Analyst who will play a pivotal role in the future of our company. The candidate will primarily be responsible for bridging the gap between the client, the business, and the IT development team.  The candidate will need to assess clients’ needs and formulate solutions using the LauraMac technology.   This will involve demonstrating product functionality, troubleshooting with clients, analyzing processes, recommending best practices and creating business requirements.  

The business analyst will engage with business leaders and users to understand how changes to process, products, services, and software can improve efficiencies and add value. The candidate must articulate ideas but also balance them against what is technologically feasible and financially and functionally reasonable.

The candidate will interact with multiple stakeholders including clients, business leaders and the technology team to achieve success.

 Responsibilities:

Requirements Gathering:

• Collaborate with business stakeholders to gather, analyze, and document business requirements.
• Translate business requirements into technical specifications for IT teams.

Stakeholder Communication:

• Serve as a liaison between business stakeholders and technical teams.
• Effectively communicate business needs and technical solutions to both non-technical and technical audiences.
• Manage expectations and ensure alignment on project deliverables and timelines.
• Work with the engineering team by answering questions and clarifying requirements.

Solution Implementation:

• Collaborate with IT teams to design and implement business solutions, ensuring alignment with business objectives.
• Manage the user acceptance testing(UAT) stage of the software development lifecycle(SDLC) of system changes.
• Ensure proper training and support for end-users during and after software solution implementation.

Change Management:

• Support change management initiatives related to process or system changes.
• Support client creation of realistic end-to-end(E2E) business use cases for UAT testing.
• Create training materials, conduct training sessions, and ensure smooth transitions for teams and departments.

Implementation Management Support:

• Participate in client calls to document business requirements, preview solution designs, demonstrate developed solution functionality.
• Work with clients to optimize the use of the LauraMac platform in their operations.
• Advocate for clients to improve the LauraMac technology by studying current practices and designing modifications and/or enhancements.
• Determine operational objectives by studying business functions, gathering information, evaluating output requirements and formats.
• Assist in managing project scope, timelines, and budgets.

Knowledge &Skills:

• Ability to articulate client business and technology problems, collect data, establish facts, and draw valid conclusions.  
• Strong problem-solving and critical thinking abilities to analyze complex business situations and find optimal solutions.
• Computer skills
• Required: expert level on Microsoft office applications (Word, Excel, PowerPoint).
• Preferred: experience with highly configurable software applications
• Preferred: familiar with Atlassian suite (Confluence, Jira)
• Attention to detail.
• Outstanding oral and written communication skills.
• Outstanding time management skills.

Experience:

• College degree or equivalent work experience
• Work Experience:
• Business Analysis – 5+ years of related experience in the mortgage business
• Mortgage experience with subject matter expertise preferred in any of the following areas:
• third party due diligence,
• secondary marketing / mortgage trading or correspondent operations
• servicing boarding
• document recognition and data extraction

Location:

• Remote.

Note:        Job duties involve the use of discretion and independent judgement.