Senior Business Analyst - City of Irvine, CA

Understanding that people are the foundation for success, the City of Irvine offers a workplace culture that embraces Humility, Innovation, Empathy, Passion, and Integrity. Apply your passion for public service in the City of Irvine, nationally ranked for safety, educational institutions, business enterprises, and quality of life, by joining our One Irvine team!

The Information Technology (IT) Senior Business Analyst will play a crucial role in enhancing the technological proficiency of our organization. This position involves developing and delivering training programs for end-users, gathering and documenting IT project requirements from various departments, and managing small-scale IT projects. The incumbent will also be responsible for fostering innovation of presentations and staff reports. This role requires strong communication skills, the ability to translate technical information for non-technical users, and a proactive approach to problem-solving and project management. Additional responsibilities include maintaining the knowledgebase and standard operating procedure and policy documentation.

The ideal candidate will possess a blend of technical expertise, project management skills, and strong interpersonal abilities. They should be adept at translating complex technical concepts into easy-to-understand training sessions and documentation.

Senior Business Analyst is the working title for a Senior Management Analyst classification. This recruitment will also supplement an eligibility list that may be used to fill future Senior Management Analyst vacancies in other City departments.

Your Impact

• Design and develop training programs that focus on technology-related topics, software applications, systems, and technology tools.
• Assess the training needs of employees and identify areas that require skill enhancement.
• Deliver IT security training including security awareness training, safe technology usage, and social engineering awareness.
• Coordinate the scheduling and logistics of training sessions, workshops, and seminars.
• Deliver engaging training sessions to employees, ensuring effective knowledge transfer and skill development.
• Update and maintain the organization's knowledgebase by adding relevant information, troubleshooting tips, and best practices.
• Collaborate with relevant teams to document standard operating procedures (SOPs) and policies related to technology usage.
• Ensure the knowledgebase remains accurate, current, and easily accessible to employees.
• Regularly review and update SOPs and policies to reflect changes in technology and security requirements. 
• Collaborate closely with the IT team on emerging initiatives and projects, gaining a comprehensive understanding of the project lifecycle to identify training requirements essential for successful project implementation.
• Collaborate with departmental stakeholders to understand their IT needs and document detailed requirements. 
• Analyze and translate business requirements into functional specifications for IT projects.
• Plan, execute, and monitor small IT projects, ensuring they are completed on time and within budget.
• Coordinate project activities, manage resources, and communicate project status to stakeholders.
• Identify opportunities for process improvements and innovative solutions to enhance organizational efficiency.

Best Fit

• Exceptional professional judgment and strong report writing, presentation, and interpersonal skills.
• A solid understanding of various software applications, systems, and technology tools is crucial. The Senior Business Analyst should be comfortable with technology and understand its intricacies.
• An understanding of cybersecurity principles, best practices, and common threats is essential to effectively educate employees about security risks and preventive measures.
• A strong commitment to promoting a culture of security awareness and understanding the vital role training plays in safeguarding the organization's digital assets.
• Proven experience designing and implementing training and development programs.
• The ability to design training programs that cater to different learning styles, using a variety of methods such as workshops, simulations, e-learning modules, and hands-on exercises.
• A passion for learning and being genuinely interested in staying up to date with the latest technology trends, security threats, and instructional design methods is crucial for providing valuable training experiences.
• Impeccable project management, problem solving, and analytical skills to determine and implement effective and innovative strategies.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills including comfort with data collection and interpretation.
• A collaborative team player that is innovative and achievement focused.

Minimum Qualifications

• Bachelor's degree in public administration, business administration, computer science, or related field.
• Six years of responsible municipal management experience or any combination of education and experience that provides equivalent knowledge, skills and abilities.
• May require possession of or ability to obtain a valid California driver's license.

Your Team
Irvine is recognized as one of America's Best Places to Live, according to Money Magazine. The City of Irvine features an array of entertainment and recreational opportunities, including exceptional parks, open space preservations, sport complexes, and master-planned communities.

The expanding Information Technology Division seeks dynamic and strategic technology professionals to join a team committed to enhancing services and partnerships, while meeting the ever-evolving challenges facing the computer security industry. The Strategic Technology Plan positions the City to deliver the technology infrastructure and critical tools needed to create a prosperous 21st century city, and provide reliable solutions for linking citizens, employees, applications, and facilities. This growing division is comprised of technical and Geographical Information Systems (GIS) employees and contractors.

The Process
The selection process will include an examination and a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization.

Equal Opportunity Employer
The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation.