Senior Business Analyst Conversational AI - Lumen Solutions Group, Inc.

Position Title: Senior Business Analyst – Conversational AI
Location: Remote (Occasional Onsite Visits – DMV Area)
Duration: Contract-to-Hire (C2H) or Contract
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Job Description:
Purpose:
The Senior Business Analyst will specialize in analyzing, documenting, and optimizing conversational AI systems and processes. With a focus on improving containment rates, user experience, and automation, the Sr. BA will collaborate with stakeholders to define use cases and enhance AI-driven digital solutions. This role requires exceptional documentation, research, and problem-solving skills, with a solid background in traditional BA responsibilities and a strong understanding of AI, natural language processing (NLP), and healthcare systems.
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Key Responsibilities:
•    Analyze and document business system requirements related to pre-adjudication and post-adjudication processes.
•    Conduct research and analysis to optimize conversational AI systems and improve automation.
•    Develop and document detailed user stories, data models, gap analyses, and use cases.
•    Collaborate with cross-functional teams to refine processes and enhance AI applications, focusing on containment rates and user self-service improvements.
•    Gather and document requirements for AI-driven systems using tools like CORE AI.
•    Provide strategic insights and recommendations based on data analysis and user feedback.
•    Facilitate requirements analysis sessions, create project plans, and support solution delivery.
•    Support user acceptance testing and ensure successful implementation of solutions.
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Qualifications:
Must-Have:
Experience:
•    Minimum 5 years of relevant experience with a degree or 9 years without a degree.
•    Expertise in traditional BA skills, including documentation, user stories, and process optimization.
•    Strong background in conversational AI systems, natural language processing (NLP), and automation processes.
•    Healthcare Industry: Proven experience working in healthcare-related projects.
•    Documentation Expertise: Exceptional skills in creating user stories, data models, and performing gap analyses.
•    Conversational AI Knowledge: Practical experience with AI tools and systems (e.g., CORE AI).
•    Soft Skills: Excellent communication, collaboration, and stakeholder management skills.
Preferred Qualifications:
•    Bachelor's Degree in Business, Information Technology, Computer Science, or a related field.
•    Familiarity with tools and methodologies for project management and business analysis.
•    Experience with AI-driven platforms in the healthcare domain.
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Work Environment:
•    Fully remote role with minimal onsite visits (approximately twice in six months).
•    Interviews conducted via Teams (two rounds starting from 1/6).
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Required Skills and Competencies:
•    Strong analytical and problem-solving skills.
•    Proficiency in natural language processing (NLP) and conversational AI technologies.
•    Advanced Microsoft Office skills for documentation and presentation.
•    Ability to analyze, organize, and prioritize multiple tasks to meet tight deadlines.