Senior Business Analyst, Community - Copado
Chicago, IL
About the Job
About Copado:
Copado is the #1 DevOps Platform for Salesforce and the Cloud. We harness the power of native CI/CD and Robotic Testing to drive digital transformation for 1,000+ of the most innovative brands on the planet — from Coca-Cola to eBay to Volkswagen. Our low-code platform unites non-technical admins and pro-code developers on the same system and empowers enterprises to scale end-to-end software delivery across multi-cloud environments.
The impact on your business? 20X faster releases, 94% fewer production bugs and 46% more Salesforce ROI. The impact on your team? No more late nights, weekend war rooms or stressful release days.
About Copado:
Copado powers the world's largest digital transformations through a fusion of cloud-native DevOps and end-to-end test automation. From Coca-Cola to Dropbox to Toyota, 200+ innovative brands leverage our low-code platform to unleash the full power of Salesforce and SaaS clouds. Copado is on a mission to make release days obsolete by helping development teams drive 307% ROI, 20x faster deployments and 78% fewer production failures.
Your Role and Responsibilities:
Key responsibilities this role is expected to effectively demonstrate are:
- Understand stakeholder needs and translate into digital solutions via Salesforce features.
- Work with stakeholders to identify, validate, and document business objectives through workshops, interviews and company research.
- Align requirements to features within the Salesforce platform
- Conduct Discovery and Design sessions with stakeholders
- Breaking down features into User Stories. Story Grooming and Writing.
- Interpret business requirements to identify technology and operational implications.
- Provide best practice knowledge on business processes related to Experience Cloud (Salesforce Communities).
- Review, develop and execute plans to address user requirements, increase adoption and engagement on the Salesforce platform.
- Create business process flows, use cases, user stories, and test cases.
- Assist in change management activities.
Required Professional and Technical Expertise:
- 4+ years experience in a Business Analyst or Consulting role.
- 4+ years experience with Salesforce Experience Cloud / Community Cloud
- 4+ years experience with Salesforce Sales Cloud, Service Cloud, and Marketing Cloud a plus
- Salesforce Admin Certification required
- Experience leading large technology or transformational projects involving multiple workstreams, business process re-engineering, custom development, integrations, data migrations, etc.
- Experience with agile development tools such as Copado, JIRA.
- Strong consulting, problem solving, and critical thinking skills.
- Experience with industry-specific or business-domain requirements and solutions.
- Expert at facilitating discussions with large business and technical audiences.
- Expert at documenting business processes (e.g. MS Visio, Lucidchart, etc.) and requirements (e.g. epics, user stories, etc.).
- Expert with waterfall, agile, or hybrid-agile development methodologies and tools.
- Expert at demonstrating technology solutions to users.
- Expert written, verbal, and presentation communication skills
- Collaborative and consultative work style.
Preferred Professional and Technical Expertise:
Hands-on experience with the Salesforce platform (e.g. Administrator, Community Cloud, Sales Cloud, Service Cloud, etc.). Multiple Salesforce certifications preferred.
Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.