Senior Aviation Pilot Instructor - Garmin International, Inc.

We are seeking a full-time Senior Aviation Pilot Instructor in our Olathe, KS location. In this role, you will be responsible for providing leadership, project management, and subject matter expertise on key projects, processes, and market areas for the Aviation Training Department.  You will provide customer service, technical support and training to internal and external customers including Garmin dealers, OEMs, fleets, and pilots and lead the development, prioritization, coordination, and implementation of pilot training programs and department initiatives.

Essential Functions

• Assist in developing content for classroom instruction, seminars, and electronic content, including developing department standards and training other Aviation Pilot Instructors
• Become highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products and maintain expert operational proficiency with Garmin avionics
• Develop & conduct instructor-led training classes, webinars and seminars to Garmin dealers, OEMs, Aviation Product Support associates, aviation departments across Garmin and other customers in the United States and Internationally
• Provide avionics operations support to Garmin customers via in-person, online, phone, and email
• Forecast, develop and update pilot training courses associated with the explanation of existing or new products / services
• Collaborate with Directors, Managers, Supervisors and System Engineers to determine internal/external training needs
• Provide support for OEM training programs involving Garmin avionics
• Teach multiple courses involving highly technical material over short time frames (one week or less)
• Act as liaison between customer and associates of other departments within Garmin
• Monitor, document, and report failure trends in Garmin equipment and identify/recommend improvements in Garmin products, documentation, and procedures
• Able to travel and represent Garmin at industry and professional meetings and conferences
• Flexibility to travel domestically or internationally (up to 25% of time)
• Develop, schedule, and execute real world training profiles for internal LOFT and other programs
• Instruct Pilot Operations associates in the operation of the equipment, through Capstone event and other, to help them better support customers
• Train and mentor Aviation Training Instructors
• Serve as contact with FAA, EASA, and other regulatory and governmental organizations on pilot training initiatives involving avionics
• Support Sales at various events answering technical questions and interfacing with dealers, customers, and end-users
• Manage the acquisition/use of assets (image, video, or tangible) and develop tools/manage assets for new programs
• Coordinate and/or assist in executing aviation training responsibilities for high profile training events and tradeshows
• Develop/organize training syllabi, training content, interactive courseware, multimedia visual aids, and other educational materials associated with the introduction of new and existing products and services
• Contribute to development strategies for projects/programs
• Research and test software/tools for classroom and internal team enrichment
• Organize and execute training events (involving more than one instructor) to include material and associate movements, schedule of events, and coordinate classroom content delivery
• Conduct continuous training needs analysis with leaders, managers, and subject matter experts across Garmin and the industry to determine internal/external training needs
• Act as an assistant with Hybrid Courses to include operation of classroom automation and technical systems
• Update/troubleshoot Garmin desktop training kiosks for external customers and internal training purposes
• Act as on-screen talent and subject matter expert for Garmin images, video and audio assets, and eLearning courses
• Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and provide input on improvements
• Provide customer and operational input to other Garmin teams to help improve Customer Experience
• Provide Tier 3 Level Support to Garmin Avionic Customers by helping research/develop solutions to new or unknown issues
• Lead the analysis, design and development and organization of low-to-moderately complex web-based content, interactive courseware, multimedia visual aids, and other educational materials
• Plan and develop projects to meet time and scope/quality objectives
• Refine and/or expand and provide recommendations to refine and/or expand training programs and products to better support customers and the aviation community, broaden customer reach, and enhance Garmin Aviation efforts
• Benchmark aviation and other industry training content development methods, standards, and practices
• Analyze low-to-moderately complex new pilot training programs including training syllabi and other products associated with the introduction of new avionics or services

Basic Qualifications

• Bachelor’s Degree in a related field AND a minimum of 4 years relevant experience OR a minimum of 8 years equivalent relevant education and experience
• Internal candidates must have a minimum of 6 months as an Aviation Pilot Trainer 2 or superior demonstrated performance as evaluated by a management panel
• Certified Flight Instructor-Instrument (or military equivalent)
• Must demonstrate a superior customer-oriented attitude
• Must demonstrate proficiency using a presentation program (Prezi, Power Point, Keynote etc.)
• Must be positive, detail/team oriented, organized, a driven problem solver with proven success in solving difficult problems, multi-tasker, and self-starter with the ability to prioritize/work proactively in a fast paced, deadline-driven environment
• Ability to develop training products that are clear, engaging, technically accurate, and follow a logical sequence
• Ability and product knowledge to tailor system information, based on available time and customer airframe, into a coherent presentation that meets customer needs
• Ability to manage and tailor a class with a wide range of Garmin and industry avionics experience
• Comfortable conducting training with audiences varying from one-on-one, to standard classes of 10 – 20 students, and to larger audiences with 300 or more attendees
• Must possess experience in the aviation industry and working with and/or using avionics
• Demonstrated knowledge of Garmin avionics products
• Demonstrated effective verbal, written, and interpersonal communication skills
• Possess product knowledge to tailor system information, based on available time and customer airframe, into a coherent presentation that meets customer needs
• Demonstrated project management skills to ensure training programs and products are developed and implemented to meet cost, time, and scope/quality objectives

Desired Qualifications

• Customer service experience
• Experience in developing interactive, multimedia training materials
• Working knowledge of Microsoft office
• Understand engineering documents such as install manuals and wiring diagrams
• Advanced understanding of PowerPoint
• Commercial Pilot certificate with Instrument rating (or military equivalent)
• Experience with multiple Garmin avionics platforms or systems
• A&P License
• Knowledge of competitive avionics
• Practical experience in post-secondary or adult education
• Basic computer science understanding
• Comfortable using audio visual equipment
• 1500+ flight hours, turbine aircraft experience, Part 61 and/or Part 141 flight instructor experience, Part 91, Part 121, and/or Part 135 operational experience, or type ratings
• Master’s Degree in aviation-related field, business management, engineering, adult education, or position-related field 
• Training department or training provider experience

Garmin International is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.  

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits