Senior Auditor - Internal Evaluation Program - United Airlines

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Corporate Safety

Our Corporate Safety department implements medical programs and worker's compensation and helps employees deal with lost time to injury. They also conduct fight safety investigations and educate pilots on potential safety threats and more. The emergency response team falls under this department as well.

Job overview and responsibilities

Supports the UA Corporate Internal Evaluation Program (IEP) which is based upon FAA Advisory Circular 120-59B, UA Corporate Business Manual (CBM), IATA Operational Safety Audit (IOSA), and Department of Defense (DoD) guidelines. IEP conducts safety and quality reviews of company systems and programs, International, domestic, and regional code-share partners, and evaluates the effectiveness of all UA operating division's compliance & conformance to standard operating policy, procedure, and regulatory requirements. 

Quality and Safety Oversight Program

• Plans and executes assessments/audits to measure operational compliance to regulatory requirements, company policies, and procedures covering all airline operating divisions
• Evaluate design of operating division manuals and programs to ensure compliance with regulatory requirements and adherence to company documentation standards
• Evaluate operating division performance to ensure compliance with standard operating policy, procedures, and regulatory requirements
• Conducts oversight and safety assurance activities as required by the Corporate Business Manual (CBM) and Corporate Safety Management System (CSMS) manual using procedures in the Corporate Quality Assurance Procedures Manual (CQAPM)
• Conducts Joint Quality Reviews (JQR) with the FAA in accordance with the FAA/UA
• Assists in the accomplishment of IOSA, DoD, and other third-party quality and safety reviews
• Conducts special emphasis analysis of operations based on IEP repeat discrepancies, FAA enforcement actions, and divisional requests
• Evaluate the effectiveness of division policies, procedures, and QC functions to identify areas of concern that could pose an operating risk to personnel, facilities, and equipment
• Facilitates root cause identification and corrective action for areas found not to conform with company policy, procedure, or regulatory requirements
• Track and manage corrective action commitments and implementation to evaluate the effectiveness of mitigations and action plans.
• Conducts and assesses the efficacy of mitigation strategies as they relate to safety investigations.
• Performing root cause analysis assessments.
• Provides written reports and presentations to operating division senior leaders outlining assessments, observations, and findings
• International, Domestic Code-Share, United Express Carrier and Vendor Oversight Program
• Plans and implements the continuous oversight of Code-Share affiliations in compliance with DOT/FAA Code-share Safety Program requirements and Corporate policies
• Plans and conducts quality and safety reviews of International and Regional partners
• Prepares written reports outlining assessments and observations
• Leads and authors required reviews of manuals

We encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications makes for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Undergraduate degree in technical, safety, aviation-related field or equivalent work experience required
• 2 years experience with a major passenger, cargo, regional carrier, or military equivalent in Flight Operations, Inflight, Dispatch, Maintenance, Cargo, or Airport Operations required
• Experience in quality, safety, or regulatory operations required
• Working knowledge of pertinent Federal Aviation Regulations (FAR), FAA Advisory Circulars, IOSA Standards and Recommended Practices (ISARPs), ISO 9001 standards, Operations Specifications (Ops Specs), and Department of Defense (DoD) Quality and Safety requirements required
• Strong interpersonal, verbal, and presentation skills are required
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• Professional certification in quality or safety preferred
• FAA Airman Certificate (i.e. Pilot, Mechanic, Dispatcher, or Flight Attendant) desired
• Technical manual writing skills
• Background in Social Science and/or Human Factors helpful
• Quality management/auditing background preferred
• Previous supervisory experience a plus

This is a Chicago-based position, that will require on average, three days per week in our downtown office.

United Airlines is an equal-opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.