Senior Associate, Client Service - BNY Mellon

Overview

Bring your ideas. Make history.  
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.  

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.  

We’re seeking a future team member for the role of Senior Associate, Client Service to join our Asset Servicing team. This role is located in Boston, MA - Hybrid Schedule. 

In this role, you’ll make an impact in the following ways:  

• Business Systems Support / Service Desk / System Administrator roles either within or to the financial services industry.
• Diploma or bachelor’s degree in finance or I.T. related fields.
• Experience with business systems architecture, system administration, and/or production support.
• Competent using tools such as SQL and Excel for the retrieval and analysis of data.
• First Point of Contact: Manage the initial response to our production clients for any issues they raise; determining the type of issue, priority and level of support required.
• Analysis of Issues: Undertake detailed analysis and investigation of issues as appropriate. 
• Providing Client Feedback: Liaise and manage feedback to our clients until issues are resolved to the level of satisfaction our clients expect.
• Maintaining Client Relationships: Attend regular meetings with client representatives; meetings may be either face to face and via conference call/Skype.
• Quality Assurance: Undertake application testing to confirm the behaviour of items destined for release to clients.
• Release Deployment: Creating and deploying releases, and managing change control for our production client base.

To be successful in this role, we’re seeking the following:  

• 5+ year experience working in the Fund Accounting / Funds Management / Custodial Services / Investment Operations industries is strongly preferred
• Proven ability in analyzing business data flows and processes; isolating issues, assessing implications, and formulating solutions.
• Client focused with an ability to deliver under pressure.
• Sound written and verbal communication skills. 
• In this role there is on call support. Some after-hours/on-call responsibilities will be required however this is on a shared basis across the team.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:  

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion  
• Bloomberg’s Gender Equality Index (GEI) 
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score  
• 100 Best Workplaces for Innovators, Fast Company 
• Human Rights Campaign Foundation, 100% score Corporate Equality Index 
• CDP’s Climate Change ‘A List’ 

Our Benefits:  

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

 

 

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.