Senior Asset Analyst - TekSynap
Fort Belvoir, VA
About the Job
RESPONSIBILITIES
- Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as wellas self-service actions (currently using Remedy)
- Remote access configuration and support for DTRA Executive users and external customers as required (supporting telework, off-site travel, and mission or contingency operations)
- Install, configure, maintain, and troubleshoot computer peripherals
- Provide tracking for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnel
- Provide end-user software and application support
- Must be able to lift 50 lbs.
- Performance measures for this position focus on efficiency, effectiveness, responsiveness, and overall customer satisfaction.
REQUIRED QUALIFICATIONS
- 5+ years of relevant experience
- Minimum Secret Clearance
- Experience with Office 365 and Microsoft products
- US Citizen
TekSynap, a “Fast 50” technology company in the Washington DC area that offers technology solutions to federal, state and local government agencies. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at www.TekSynap.com.
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We are seeking a Senior Asset Analyst to support the DTRA ITSS II contract at Fort Belvoir, VA.
The DTRA IT Infrastructure supports approximately 5500 users using distributed operations between the National Capital Region (NCR) and DTRA Albuquerque, NM and supporting facilities on Fort Belvoir, VA, as well as sites in Albuquerque, NM, Eglin AFB, FL, and a variety of CONUS and OCONUS locations. In support of the DTRA IT Help Desk Group, the candidate will provide support to Executive customers. Support will be provided on multiple computer networks at various levels of security classification.
Additional Job Information:
COMPETENCIES
- Establish Focus
- Change Management
- Develop Others
- Oral Communication
- Written Communication
- Interpersonal Awareness
- Build Relationships
- Analytical Thinking
- Conceptual Thinking
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
- Customer Service
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Fort Belvoir, VA
- Type of environment: Fast paced, deadline-oriented environment
- Noise level: Medium
- Work schedule: Regular daytime shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs
- Amount of Travel: 10%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
US Citizen
Minimum of a Secret Clearance.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.