Senior Application Engineer - WilmerHale
Washington, DC 20037
About the Job
WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States and Europe. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.
What You Will Be Doing
The Senior Applications Engineer will provide support across several applications and assist with the implementation of new solutions managed by the Application Development and Integration team. These solutions include commercial-off-the-shelf (COTS) applications as well as cloud-based and software-as-a-service (SAAS) solutions.
Responsibilities include being able to work independently, while applying a curious, confident approach, on the design, implementation, and maintenance of these applications, including ongoing updates and upgrades as needed while being cautious with production implementation. As well as serving as the technical lead on projects, troubleshooting, providing level 3 support, and ensuing design and technical documentation is created and updated.
About The Role
- Acts as Technical Reference User for assigned applications including Intapp Open, Intapp NBI, IntApp Flow and Intapp Integrate and leverages previous experience to develop new solutions
- Performs application deployments, upgrades and patch planning.
- Develop and maintain integrations with various APIs and HTTP endpoints.
- Design and implement RESTful services to support business needs.
- Troubleshoot and resolve issues related to API integrations and data exchange.
- Maintains awareness of technology developments and makes recommendations.
- Assists with resolution of escalated incidents and participates in problem management activities. Assume ownership of support and troubleshooting of IntApp and other assigned applications.
- Serves as a resource for small application-specific development requests and addresses special requests from Information Services and other computer users.
- Designs, configures, codes, and documents business systems and assigned application software.
- Assumes responsibility for implementation, maintenance and technical support of purchased and custom developed software packages and integrations, which often requires working directly with vendors and 3rd party consultants.
- Provides guidance and influences the implementation of existing and new technologies, adhering to existing best practices and standards adopted by the Firm and the industry. Contributes to improving and creating such standards when applicable
- Oversees application packaging requirements, configuration, design and customization for large, complex or Firm-wide applications.
- Participates in special projects and performs other duties as assigned.
- Contributes to the Firm’s service excellence initiative to consistently improve its image internally and externally. Displays professionalism, quality service and a "can do" attitude to internal members/departments of the firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.
Required Skills
What You Will Bring/Your Qualifications
- Experience with IntApp Open, IntApp Flow and IntApp Integrate, or similar technology is preferred.
- Proficiency in supporting security systems (e.g. Geoffrey).
- Must have an empirical and methodical approach to testing and troubleshooting.
- Experience working in a Microsoft environment including Windows 10/11, Windows Server 2016 and up, Active Directory, IIS, etc. is required.
- Proficiency in writing and optimizing complex SQL queries for data retrieval and manipulation.
- Experience with database management systems such as SQL Server, MySQL, PostgreSQL, or Oracle.
- Ability to analyze and troubleshoot database-related issues and provide effective solutions.
- Scripting proficiency in any language (PowerShell, Python, etc.) is preferred.
- Experience with API management platforms (e.g., Microsoft Graph, AWS API Gateway).
- Extensive application troubleshooting experience in an enterprise environment.
- Demonstrated ability to write and edit technical documentation.
- Experience supporting a 24x7 production environment
- Excellent oral and written communication skills including the ability to effectively communicate technical information to both technical and non-technical personnel, and to communicate and advise others on issues that are complex and/or sensitive in nature.
- Ability to work effectively with both users and technical staff in team-oriented environments.
- Ability to work successfully and independently in an atmosphere where meeting or exceeding client expectations and SLA’s despite challenges of, shifting priorities, and deadline pressures.
Required Experience
Required Experience
- Minimum 7 years Information Technology experience
- 5+ years’ experience working in a Windows OS environment experience required
- Experience with the IntApp tools mentioned above, or similar platform
- Experience within a Legal environment a plus
Education:
- A bachelor’s degree in computer science, Information Systems, or other related field preferred,, work experience will be considered in lieu of education.
Source : WilmerHale