Senior Analyst, Optimization - Delta Air Lines Inc.

At Delta Air Lines, we create world-class digital experiences that are customer-focused, innovative, easy to use and revenue-enhancing. The Digital Optimization team plays a critical role in Delta Air Lines’ Enterprise Digital Strategy team. As an Optimization  Analyst, you  will harness the power of online experimentation to glean critical insights that shape the way our customers shop, book and interact with content on our digital channels. By leveraging both your creative and analytical skillset, the team member will work to help foster a culture of creativity and testing, working closely with Digital teams and Optimization team to assess our test backlog, and work to develop, launch, and measure performance of optimization tests. Many of the tests will ultimately drive investment in IT development – implementing changes based on learnings from winning tests.

Responsibilities:

• Design and deploy A/B tests to learn more about our customers and improve the Delta.com ecosystem
• Maintain relationships with digital product teams (Search and Purchase, Digital Loyalty, Trip Management, Digital Self Service and others) and other stakeholders to stay abreast of business developments and industry trends in order to drive a robust backlog of ideas
• Work with the Digital Tools team, various product teams, and Analytics teams to guide ideas from ideation through technical/design/analytic assessments
• Identify success metrics and design test analytics plan
• Socialize backlog and ensure alignment regarding testing priorities
• Partner with all stakeholders to gain approvals, perform QA testing, and launch tests
• Utilize Adobe Analytics, Quantum Metric to assess and monitor performance of tests
• Communicate test results to stakeholders and digital leadership

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: 

• Competitive salary, industry-leading profit sharing program, and performance incentives  
• 401(k) with generous company contributions up to 9%  
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave 
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits 
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages 
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health  
• Domestic and International space-available flight privileges for employees and eligible family members 
• Career development programs to achieve your long-term career goals  
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint 
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies 
• Recognition rewards and awards through the platform Unstoppable Together 
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare 

• Must be able to compile compelling, concise presentations for leadership audiences
• Must be a creative and innovative problem solver
• Highly quantitative with ability / desire to work in a fast-paced, dynamic and evolving environment
• Ability to translate data into insights
• Must be self-motivated and intellectually curious
• Must possess strong written and oral communication skill
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word) a must
• Must be performing satisfactorily in current position
• Consistently prioritizes safety and security of self, others, and personal data. 
• Embraces diverse people, thinking, and styles. 
• Possesses a high school diploma, GED, or high school equivalency. 
• Is at least 18 years of age and has authorization to work in the United States.
• Consistently prioritizes safety and security of self, others, and personal data. 
• Embraces diverse people, thinking, and styles. 
• Possesses a high school diploma, GED, or high school equivalency. 
• Is at least 18 years of age and has authorization to work in the United States.