Senior Analyst Customer Service Representative - Akka-Technologies
Haltom City, TX 76137
About the Job
PDS Tech / AKKA is searching for an experience Sr Analyst Customer Service Representative to join our client in Haltom City. In this exciting opportunity, you'll bring multiple over 2 years of logistics and customer service experience. Perfect if you have both!
Job Description:
In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day. To be successful in this role, you must have a strong professional background in customer interactions, and a commitment to providing excellent customer service and execution. You should possess excellent communication and organizational skills, and must be able to work well in a fast-paced, team-oriented environment. The ability to manage multiple customer accounts and to troubleshoot problems quickly and efficiently is essential. We are looking for a motivated individual with a passion for providing exceptional customer service and a commitment to customer satisfaction. If you have a positive attitude, a strong work ethic, and the drive to exceed customer expectations and needs.
Job Responsibilities:
Job Description:
In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day. To be successful in this role, you must have a strong professional background in customer interactions, and a commitment to providing excellent customer service and execution. You should possess excellent communication and organizational skills, and must be able to work well in a fast-paced, team-oriented environment. The ability to manage multiple customer accounts and to troubleshoot problems quickly and efficiently is essential. We are looking for a motivated individual with a passion for providing exceptional customer service and a commitment to customer satisfaction. If you have a positive attitude, a strong work ethic, and the drive to exceed customer expectations and needs.
Job Responsibilities:
- Utilize support processes and methodologies.
- SAP knowledge (Recommended).
- Assess customer needs.
- Contract Reviews.
- Processing RFQ’s.
- Order entry.
- Credit and Debit Memos.
- Some knowledge of FAR/DFAR (Recommended).
- Provide resolution in a timely manner.
- Communicate effectively with customers.
- Work independently and in a team environment.
- Develop creative solutions to customer problems.
- Maintain customer service principles and practices.
- Provide feedback to management regarding customer service issues.
- Utilize problem-solving skills to resolve customer issues.
- Maintain a high level of organization and detail-oriented approach.
- Take initiative and ownership of customer issues.
- Manage multiple customer requests simultaneously.
Qualifications:
- HS Diploma / GED requried.
- Experience in Aerospace Industry.
- Superior organizational and time management skills.
- Strong computer skills.
- Experience with SAP Strong.
- Attention to detail, accuracy with data entry, and an aptitude for organization.
- Strong communication skills.
- Knowledge of Aerospace Industry.
- Prior experience working in materials or customer service role.
- Strong sense of urgency and ability to prioritize completion of tasks.
- Exceptional written and oral communication skills.
- Highly proficient in MS Office 365 products. (Word, OneNote, Access, Excel, PowerPoint etc.)
Contract Details:
- Shift: First Shift / Monday - Friday / 8am - 5pm.
- OT and Weekends may be offered if needed.
- Contract Length: Approximately 12 month with possible extension.
About Akka-Technologies:
The AKKA Group, an engineering and technology consulting company, supports its clients in meeting their increasing challenges. Our key assets are: a wide-range of global services for industrial projects, the ability to collaborate across the entire product lifecycle, Offices in Europe, Africa, Middle-East, Asia and Americas, 21 centers of excellence across Europe and the World to enhance Group synergies, 12,000 skilled and dedicated employees. Thanks to the assets of our in-house research center, AKKA Research, we enable you to develop and create your vision of the future. We have the tools and means to turn your concept into reality.
Source : Akka-Technologies