Senior Ambassador (California) at Abbott Laboratories

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out remote in our Core Diagnostics division.

We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

What You’ll Work On

Position Territory/Location

• The territory is California.
• Qualified candidates must currently live in the territory, preferably Orange County or San Diego.
• Relocation assistance is not authorized for this position.

The Sales Ambassador will be the representative of Abbott and the Core Diagnostics Division brand to the customer. The Sales Ambassador operates as the primary account management contact with customer accounts; with a focus on growing new business, improve economic profitability; increase customer loyalty; business retention via contract renewal and closing new Informatics solutions. Additional functions include:

• Act as trusted partner to existing customers
• Build promoters and achieve targeted retention rate
• Manage and drive development of accounts according to strategic account plan (i.e., value expansion and economic profitability)
• Coordinate order, delivery, and billing

Position Accountability Scope

Be the representative of Abbott and the Core Diagnostics brand to the customer with emphasis on laboratory management. Will interact with Acquisition and Sales Specialist teams; Value Expansion Representative; Area/ Regional Marketing; Customer Support Center and Technical Service; Finance. This position is a very visible and will influence customer purchase decisions. Makes decision on reagent utilization on integrations and troubleshooting product replacement. Considers financial and customer implications as part of decision making. Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns. Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers. Monitor and maintains customer satisfaction through direct contact. Adheres to safety guidelines; policies; procedures.

Required Qualifications

• Bachelor’s degree or equivalent relevant experience required.
• Minimum of five years relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products, which may include:
• Experience providing technical product application and/or hardware support -Experience interfacing with customers.
• Strong people management and communication skills.
• Trouble shooting/problem solving skills.
• Computer skills (MS Office)
• Ability to travel up to 50% in assigned territory and other domestic business locations.
• Valid Driver’s License

Preferred Qualifications

• Bachelor’s degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology or Commercial is preferred.
• 2+ years’ relevant healthcare/sales experience
• Experience interfacing with customers.
• Strong people management and communication skills.
• Trouble shooting/problem solving skills.
• Proficient with MS Office (e.g., Word, Excel, and PowerPoint); internet savvy.
• Shows ability to prioritize work independently.
• Negotiation skills.
• Demonstrated sales skills.
• Commitment to customers; Service-minded
• Demonstrates innovation, adaptability, and schedule flexibility; Considers a dynamic environment as an opportunity to learn and grow.
• Analyzes discrete issues and provide solutions; Identifies missing information or recognizes underlying issues; Organizes thoughts and information into clear explanations or presentations.
• Anticipates, identifies and meets internal and external customer needs and requests; Negates and Resolves Conflicts; Maintains a professional demeanor, even under stressful conditions.
• Makes logical timely decisions based on analysis and experience.
• Effectively Manages Time; Prioritizes tasks and defines tasks necessary to meet goals; Organizes own activities and time to complete multi-faceted tasks and assignments; Manages daily workload related to call documentation; parts inventory and cycle count accuracy.
• Demonstrates proficiency and works efficiently with computer and other digital devices.
• Adheres to proper call documentation.
• Displays effective oral and written communication to accomplish business goals and foster building customer rapport and relationships.
• Develops self by acquiring the skills, knowledge and experience to support the business direction of the organization and grow professionally.
• Persuades others to support a course of action; acts proactively to originate actions to improve existing conditions and process.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

The base pay for this position is $72,700.00 – $145,300.00. In specific locations, the pay range may vary from the range posted.