Senior Amazon Connect System Administrator - Kforce Inc.
Pleasanton, CA 94588
About the Job
- Understand and articulate the architecture of Amazon Connect and surrounding contributory Amazon apps/services
- Design solutions based on business requirements, including workflows, integrations, and data flow
- Lead implementation of Amazon Connect processes, including workflows, access control, lambdas, interfaces, and configurations
- Manage and implement Lambda integration, Lex integration, and call center routing
- Integrate Amazon Connect with other tools like Salesforce Service Cloud Voice (native Salesforce connector and Lambdas)
- Develop dashboards and reports using Amazon Connect reporting tools or Amazon QuickSight to optimize operations
Requirements:
5+ years of experience with Amazon Connect, including:- Contact flow design
- Lambda integration
- Lex integration
- Call center routing
- Proven experience in contact center cloud-based products, solution design, and implementation
- Strong knowledge of contact center architecture
- Hands-on experience with Service Cloud Voice for Amazon
- Expertise in creating and managing reports and dashboards using Amazon Connect or Amazon QuickSight
- Excellent problem-solving skills and ability to troubleshoot complex integration issues
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.