Senior Air-Cooled Chiller Product Manager at Johnson Controls International

Johnson Controls is developing the next generation of smart and connected by making buildings more intelligent. A smarter building is safer, more comfortable, more efficient, and ultimately, more sustainable.

What you will do

You will focus on long-term customer satisfaction, competitive advantage, market share growth, and increased profitability across our full product portfolio. You will lead the product life cycle from ideation to end-of-life, and be accountable for virtually all aspects of the business without having direct authority over the resources required to “make it happen”.

Do new product introductions and enhancing sustaining products excite you? Join us as a Senior Air-Cooled Product Manager, where you can make an impact on our customers and our business. This is a hybrid position (3 days per week) located in New Freedom, PA.

How you will do it

• Manage the end-to-end lifecycle and business results of a product line.

• Program and Project Management: Supports the completion of key projects/programs within the business; partners with key functions, accountable for the overall project/program; projects/programs are on time and within budget. Supports alignment of project/program scope and objectives. Supports the development of project/program budgets.

• Strategic Thinking: Develop product road maps and strategic business plans. Prioritize activities and actions that can be taken in developing a business or strategic plan.

• Strategy and Planning: Drives the development of a strategy for a specific area of influence, as demonstrated by business and profit growth.

• Business and Financial Support: Gather and analyze economic, financial, market, and industry information; industry share, ROI, IRR, NPV, etc.

• Transactional Pricing: Ability to apply pricing strategies into business strategy, understand the ripple effect analysis of price decisions, and conduct customer segmentation / win-loss analytics/price realization contribution.

• Product/Service/Offering Management: Manage legacy products/services/offerings and develop innovative products/services/offerings and business models. Owns the product profitability and drives positive results. Owns and maintains a competitive database of products/services/offerings.

• Domain/Industry Knowledge: Provide basic application information to marketing to assist in collateral development, beginning to establish low-level industry contacts/relationships.

• Customer Relationship Management/VOC: Drive a customer-centric approach to managing products/services/offerings. Drive value propositions into compelling business cases that result in business growth. Foster relationships at key customers.

• Channel Management: Assists in supporting channel partners.

• Research/Analytics: Articulate and communicate the findings and implications; provide the “so what” analytics around the “what” (i.e., data/information). Drive actions, the “now what”, within the product/service/offering.

What you will need
Required

• Bachelor’s degree required in business, marketing, or engineering.

• 5 years’ experience, 2-3 years of product/service/offering management experience.

• Demonstrated ability to deliver results.

• High-level of understanding how chillers and HVAC systems operate and their cost and performance is optimized.

• Experience with how to work well with and provide direction and leadership to highly educated engineering teams.

• Experience with how to work well with Sales and business leadership: present analysis of product performance, cost, pricing, competitive benchmarking, and market trends to influence strategic business decisions.

Preferred

• MBA or other graduate-level degree preferred, or equivalent combination of education and work experience.

• Demonstrate a high-level of understanding of market trends in the chiller industry.

• Experience with interfacing with customers, gathering voice of customer and managing complex customer issues.

• Demonstrated attention to detail, a commitment to quality and being results-driven and customer-focused.

• Demonstrated ability to write well, edit effectively, and present complex issues and projects succinctly, logically, and persuasively. 

• Basic understanding of the budgeting process, and key financial indicators (i.e., .ROI, IRR, NPV). Ability to follow established guidelines and processes (i.e., Capital Requests). Basic understanding of the various types of business models (subscription, product or service delivery, distribution, etc.).

• Ability to gather and analyze economic, financial, market, and industry information.

• Ability to understand and implement details behind transactional pricing recommendations.

• Understand strategic and market levers to pull to build successful growth plans.

• Preferred basic level of knowledge of key industries product/service/offering supports, basic level of knowledge of key applications within key industries that the product/service/offering supports.

• Ability to take calculated risks, utilizing facts and data and scenario planning tools.

• Understand the quality versus quantity around strategy development, that a strategy is a process versus an event.

• Demonstrated ability to prioritize activities and actions that can be taken in developing a business or strategic plan; ability to say “no”.

• Basic understanding of value pricing and value capture models

• Strong VOC skill set and ability; seeks to understand customer experiences, and provides meaningful VOC insights to drive business implications (i.e., NPI, trade-offs, growth opportunities, etc.)

• Ability to travel internationally a few times a year for 1-2 weeks at a time.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.