SENIOR ADMINISTRATIVE SERVICES MANAGER - TAX - City of Manchester, NH

SENIOR ADMINISTRATIVE SERVICES MANAGER - 1135

GRADE 18

PAY RANGE - $25.73 - $28.93/hr - plus comprehensive benefits package

SEE ADDITIONAL QUALIFICATIONS BELOW

General Statement of Duties:

Provides administrative support within the area of fiscal administration, and human resources and related in a City Department; performs directly related work as required.

Examples of Essential Work:

• Manages and oversees assigned departmental staff including customer service, administrative and technical staff;
• Manages, schedules and coordinates special projects;
• Manages and oversee departmental software operating systems, both in implementation and ongoing support;
• Coordinates, prepares and maintains department’s budgetary process, fiscal administration, payroll, expenditures and revenues;
• Performs account reconciliations and related analyses;
• Coordinates and manages human resource related topics;
• Performs Project Management activities;
• Prioritizes and shifts workloads as required;
• Coordinates office scheduling requirements;
• Interviews new applicants, and takes part in the review and hiring process of administrative support employees as well as assisting in personnel decisions;
• Processes invoices, requisitions, purchase orders, and related;
• Tracks monthly budget expenses and runs comparison spreadsheets with the City’s financial system;
• Administers advanced fiscal management functions within the Department, including overseeing expenditures and revenues, payroll processes, budget development and administration and related;
• Oversees and participates in plans for the procurement of monies from outside funding sources, including community services, grant development and administration and related;
• Coordinates the implementation of new computer systems and related technology in the Department;
• Prepares specialized analytical reports relating to a core function of a Departmental operation for use in policy development and evaluation of existing programs and initiatives;
• Participates in policy development with the Department Head and other Departmental managers as requested;
• Performs special projects as assigned;
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions; and more..

Acceptable Experience and Training:

• Graduation from an accredited college or university with a Bachelor’s Degree in Public Administration, Business Administration or a closely related field; and
• Considerable experience in office management, financial administration and/or human resources operations and related; or
• Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

Additional Qualifications:

• Administers and ensures high quality customer service internally and to the general public;
• Manages, supervises, trains and evaluates the work of eight (8) Customer Service Representative III;
• Directs and advises the work of three (3) Administrative personnel;
• Assists with employment recruitment, selection, hire and retention;
• Ensures the adherence of all State of NH, Department of Motor Vehicle Laws, State of NH property tax collection laws, City Ordinances and office policies;
• Ensures staff compliance with various licenses;
• Manages auto registration fleets and, lockbox and online auto registration processing;
• Manages the requisition and disbursement of City and State auto registration inventory;
• Accurately analyzes and reconciles accounting reports, records and transactions for the City and the State of NH;
• Analyzes and authorizes monthly auto registration renewal files for uploading online, printing and mailing;
• Assists with State of NH – DMV and City annual audit;
• Prepares property tax and auto registration collection correspondences;
• Coordinates risk and, disaster preparedness and management;

Other Required Qualifications:

• 5 to 10 years Supervisory Experience of five (5) or more employees preferred
• State of NH – Department of Motor Vehicle Agent and Boat License preferred
• Must be bondable in accordance with NH RSA 41:6 & RSA 261:74-g, VI