Senior Accounts Manager - HCA Healthcare

Description

Introduction

Do you have the career opportunities as a(an) Senior Accounts Manager you want with your current employer? We have an exciting opportunity for you to join AdvantageTrust which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

AdvantageTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Senior Accounts Manager where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Senior Account Manager is responsible for building and strengthening long term business partnerships, assuring member and suppliers have an outstanding experience with HealthTrust such that they would recommend and promote our services to others. Establishes and maintains professional business relationships, expedites HealthTrust contract participation and aligns HealthTrust service-line solutions for the benefit of assigned members. Provides and coordinates support for the Account Directors. Provides training and helps Account Managers and Associate Account Managers advance through the Department’s Account Management Development Plan.

Portfolio of assigned accounts includes: Hospitals, Ambulatory Surgery Centers, Long Term Care facilities, and/or Behavioral Health facilities with spend of $10M- $100M, plus one strategic account with $100M+ spend.

This position is office based with travel up to 75%.

What you will do in this role:

• Assures excellent business partner engagement and satisfaction
• Achieves annual sales, retention and financial goals
• Provides and coordinates support for the Account Directors
• Trains and develops Account Managers and Associate Account Managers
• Onboarding and Implementation:
• Helps orient new members to HealthTrust systems (electronic contract catalog, InSight, member website, etc.)
• Works with new members and vendor partners to facilitate contract access and conversions.
• Assists with membership rostering.
• Assists implementation team during new member onboarding.

 Planning:

• Develops member-specific strategic business plans- including SWOT analysis, leadership engagement, contract penetration/compliance, sales, new business development, etc.
• Completes territory planning with sales teams to build service-line and new business pipelines.
• Prepares agendas and related data analytics for meetings and quarterly business reviews.
• Assists Account Managers in the above items.

Analytics:

• Utilizes vendor reported data and member spend data (via InSight or distributors) to identify compliance, conversion and tier max opportunities.
• Requests custom reports from Data Analytics team for market share analysis, tier maximization and contract compliance.
• Reformats data for member-facing presentation.

Sales and Account Management:

• Meets and interfaces with members on a daily basis.
• Implements member-specific strategic business plans, driving successful results to goals. Completes regular updates of related activities in PULSE customer relationship management (CRM) tool.
• Builds and strengthens customer relationships with proactive communications and timely follow up.
• Identifies and shares contract opportunities, and facilitates timely contract activation.
• Serves as the Member Services liaison to resolve issues with suppliers, distributors, service-line partners and other as needed.
• Updates members on key program initiatives and strategic opportunities.
• Schedules and completes quarterly business reviews to include realized value, rebates and admin fees; plus a collaborative forward-focused discussion of next opportunities.
• Participates in member meetings and committees as requested.
• Operates within established budgets, acting as a good steward of company resources.

Training and mentoring:

• Helps coordinate orientation of newly hired Account Managers and Associate Account Managers
• Provides training and helps Account Managers and Associate Account Managers advance through the Department’s Account Management Development Plan
• Coordinates support for the Account Directors, assigning work and projects as approved by the AVP of Member Services.

Knowledge, Skills & Abilities:

• Working knowledge of healthcare industry, supply chain, GPOs
• Strong analytic skills- high proficiency with Excel
• Excellent communication skills- able to present and influence credibly and effectively at all levels of the organization including the C-Suite
• Proven ability to successful manage multiple projects and timelines
• Executive presence- confidence, poise under pressure, decisiveness- conveying an image that is consistent with the organizations’ vision and values
• Passion for results- able to drive high standards for self; tenaciously working to meet or exceed challenging goals
• Driver’s License in good standing
• Understanding of basic contracts and agreement language

What qualifications you will need:

• Bachelor's degree, required
• Minimum 2 years of account management experience (supply chain preferred)
• Sales experience- prospecting, pipeline development, conversion
• Salesforce CRM experience preferred
• CMRP Preferred

Occasional/ Intermittent Required

HealthTrust Supply Chain is a critical part of HCA Healthcare's strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior Accounts Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.