Senior Account Tooling Manager - MADERN USA, INC.

(Senior) Tooling Account Manager

The Tooling Account Manager (TAM) plays a crucial role in maintaining and nurturing relationships with the tooling clients of Madern. The TAM is responsible for order intake & margin of tooling and after sales services at existing and new accounts, accountable for proactively engaging and serving Madern’s installed base, identifying cross sell opportunities and reporting to VP Sales.

The tasks and responsibilities typically include:

• Client Relationship Management: Building and maintaining strong, long-term relationships with key clients by understanding their needs and ensuring client satisfaction, based on frequent client visits & calls.
• Account Strategy: Developing and executing account-specific strategies to achieve sales and revenue targets.
• Communication: Serving as the primary point of contact between the client and the company, ensuring clear and effective communication.
• Needs Assessment: Understanding the client's business goals and challenges, and identifying opportunities where the company's products or after sales services can add value.
• Sales and Revenue Growth: Achieving sales targets by identifying upsell and cross-sell opportunities within the account.
• Contract Negotiation: Negotiating terms and conditions, pricing, and contracts with the client.
• Problem Resolution: Addressing and resolving -in close cooperation with operations- client issues or concerns promptly and effectively.
• Market Analysis: Staying informed about industry trends, competitors, and market conditions to stay ahead of the curve.
• Internal Coordination: Collaborating with internal teams such as (sales) engineering, planning & production & service to align order fulfillment and meet client needs.
• Reporting and Analytics: Prepare regular sales reports and forecasts for management
• Customer focused
• Cross-functional collaboration
• Proactive and result focused
• Relationship building
• Commercial acumen
• Negotiation skills
• Strategic thinking
• Problem solving
• Adaptability

Competencies

Competencies’ TAM specific

Key performance indicators:

• Revenue Growth: Annual order intake & margin targets for tooling and after sales.
• Customer Satisfaction: Customer satisfaction scores or ratings obtained through surveys or feedback.
• Sales Pipeline Management: Number of qualified opportunities in the sales pipeline &
• Relationship Development: Number of interactions or meetings with stakeholders.

Conversion rate of opportunities.

Requirements

• Completed bachelor's degree in the field of engineering and/or business administration and/or equivalent life experience
• Five years of relevant work experience within paper converting industry
• Ten years overall work experience, previous sale experience highly desirable
• Frequent travel that can also occur outside working hours and on weekends; primarily USA travel but will include Latin America and Europe.  Must have USA passport.
• Fluent command of English language; Spanish proficiency is highly desirable
• Proficiency in CRM software and Microsoft Office Suite

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