Senior Account Support Specialist - Remote - Sysco

Position Purpose:

The Senior Account Support Specialist acts as the primary point of contact for providing outstanding support in all aspects of managing a major account (hotel brand, Group Purchasing Organization (GPO) and/or regional and national hospitality groups, health care organizations and higher -education facilities).  This position works in tandem with Sales managers and Corporate Account Directors to maintain existing accounts and grow new business.

Primary Responsibilities:

• Serves as the primary support contact for major accounts (hotel brand(s), Group Purchasing Organization (GPO) and/or regional and national hospitality groups, healthcare organizations and higher-education facilities). This position often focuses on a specific type of account (GPO and affiliated Hotel brands) on a national level (Canada, US, Mexico, etc.)

• Provides aid and support to the account team, working in coordination with the assigned Sales/Account Executive(s).

• Responsible for answering inquiries, providing internal and external updates on order status, research discrepancies and administrates the daily management of various internal communication mediums (Teams Channels, Group Email In-box, etc.).

• Liaison with Guest Worldwide Buyers, Distribution Services, Product Marketing, and Manufacturers to resolve any account inquiries (i.e., lead time, order status, returns, damaged products, etc.).  Collaborates with Sales Executives and Field Sales team on brand-specific new product releases/transitions and drafts brand communications to be sent out according to the established cadence.

• Assists and delivers proposals, quotations, pricing requests, presentations, collateral material, and account information.  Participates on project teams and company tasks forces.

Education:

Bachelor’s degree in Business, Sales, or Marketing - preferred

Experience:

• +3 years’ experience in Hospitality, Customer Service, account management and/or Sales Support preferred

• 1 year experience with Group Purchasing Organization(s) and or National Accounts

Skills:

• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.

• Demonstrates knowledge of customer service best practices, possesses a growth mindset, and performs well in a team.

• Ability to effectively present information and respond to questions from suppliers, customers, management, and inter-department staff.

• Ability to build and maintain strong relationships with internal and external customers.

• Understand team dynamics, works well independently and within performs successfully in a team structure.

• Understand team dynamics and works well independently and within a team structure.

• Capable of working with others proactively and constructively.

• Excellent planning and organizational skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary.

• Able to manage large, complex projects. Uses time effectively.

• Attention to details and accuracy.

• Identifies and resolves problems promptly.

• Gathers and analyzes information skillfully.

• Develops alternative solutions.

• Tactfully approaches others.

• Reacts well under pressure.

• Follows through on commitments.

• Displays willingness to make decisions.

• Exhibits sound and accurate judgment.

• Makes timely decisions.

• Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner and interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.

• Proficient use of MS Office Applications (Teams, Word, Excel, PowerPoint, and Outlook).

• Familiarity with analytical tools (Phocas and/or Tableau)

• Familiarity with ERP systems (PeopleSoft)

• Familiarity with CRM (Salesforce.com)