Senior Account Services Coordinator - Marc Fisher Footwear

As a Senior Account Coordinator, you will manage a top volume brand and drive the order processing from start to finish. You will be the central point of contract for our internal Sales Teams and work with them to maximize system efficiencies to help drive sales.

This position will oversee an account coordinator and provide guidance to them on their day-to-day brand maintenance. Senior Account Coordinators report directly to the Manager of Account Services.

This position is based out of our Greenwich, CT Headquarters on a hybrid schedule (3 days in office/2 days WFH).

Responsibilities:

• Manage and maintain all aspects of the purchase order fulfillment process of assigned brand(s).
• Work closely with Sales to process all manual bulk orders for future buys.
• Process all EDI Purchase orders for assigned brands.
• Analyze EDI orders to ensure accuracy while troubleshooting those with discrepancies.
• Partner with EDI to ensure accurate and timely troubleshooting of all EDI’s in error.
• Work with Sales to ascertain reporting needs and the role of Sales to improve support of the business as a whole.
• Partner with internal departments to facilitate the on-time shipping of purchase orders within the customer ship windows., e.g. Finance, Logistics, and Sales.
• Mentor, train, and develop Account Coordinator’s with whom you are partnered.
• Attend and participate in FFANY Shoe Shows by assisting the sales team, being involved in customer show appointments, and familiarizing yourself with the season’s product lines.
• Partner with Compliance Manager in researching/disputing chargebacks originating from within your assigned brands.

Requirements

• 3-5 years relevant Account Services experience.
• Knowledge of Blue Cherry ERP Software preferred and systems savvy.
• Proficient in Microsoft Excel (pivot tables, v-lookups).
• Exceptional interpersonal communication and organization skills; team oriented.
• Ability to multi-task, meet deadlines with extreme attention to detail.
• Willing to take initiative and exercise strong problem-solving skills.
• Bachelor’s Degree preferred.

Benefits:

• Comprehensive Medical, Dental & Vision offerings
• 401k Plan with company match
• 15+ Paid Holidays
• 3pm Fridays
• 1pm Summer Fridays
• 15 PTO days
• Company paid life insurance at 2x salary
• Employee Discount
• Commuter & Medical/Dependent Flex Spending Benefits
• Pet Insurance

Company Overview:

Established in 2005, Marc Fisher Footwear company is a leading full-service, product-driven fashion footwear company with knowledge and expertise in design, sales, sourcing, distribution and marketing – all with dedicated and strategic direction for each brand within the portfolio, which includes GUESS, G by Guess, Nine West, Tommy Hilfiger, Earth, Calvin Klein, Hunter Boots, Rockport, Bandolino, indigo rd., Unisa, Kenneth Cole Men’s, and Easy Spirit along with the namesake brands – Marc Fisher and Marc Fisher LTD.

Our diverse portfolio of globally recognized brands – available domestically and internationally via wholesale and retail channels – consistently meets the widest range of consumers’ fashion footwear needs, from classic to contemporary, sport to dress, men’s to women’s. Headquartered in Greenwich, Connecticut, with showrooms in New York City, Marc Fisher Footwear is sold worldwide through department stores, specialty stores and e-commerce channels.

Marc Fisher Footwear is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Vet/Disabled.