Senior Account Manager at Hilti North America
San Jose, CA
About the Job
Job reference: WD-0032771
Account Manager Trainee
San Jose
What's the role?
The purpose of this role is to manage and operate a Hilti Store to maximize walk-in sales and smaller field accounts to drive customer engagement and provide a high level of customer service (95% order fill rates). All activities are performed with the ultimate objective of providing Total Customer Satisfaction and driving the Hilti Brand.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
Sell, service, and promote the full Hilti product line directly to walk in customers and smaller field accounts; create innovative ways to drive sales through merchandising and product demo efforts
Review and analyze all shipping documents and sales trends; identify and make corrections to ensure correct inventory levels are on hand to drive sales
Post receipts, disbursements, and material returns; review reorder recommendations to ensure adequate replenishment of the Hilti Store
Expedite customer backorders and switch to locations that meet customers' delivery requirements with the most cost-effective mode of transportation
Reconcile opening, closing, and annual physical inventories for the Hilti Store
Audit Hilti Store cycle counts, backorders, unconfirmed orders, and manual stock status transactions to ensure inventory levels are correct and consistent
Maintain a clean and organized work area and storefront at all times; keep assigned equipment in good order and up to Hilti brand standards
Utilize Hilti's different computer software to increase customer interactions and warehouse functions
Perform other duties as assigned
Every Hilti employee is welcomed to participate in the Mentor as you Grow program that was developed by employees, for employees
What do we offer?
In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range.
At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $55,000 - $59,000 with bonus of $5,000 to $7,000.
Why should you apply?
Let's face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. This role gives you the opportunity to help shape the future of construction.
What you need is:
Account Manager Trainee
San Jose
What's the role?
The purpose of this role is to manage and operate a Hilti Store to maximize walk-in sales and smaller field accounts to drive customer engagement and provide a high level of customer service (95% order fill rates). All activities are performed with the ultimate objective of providing Total Customer Satisfaction and driving the Hilti Brand.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
Sell, service, and promote the full Hilti product line directly to walk in customers and smaller field accounts; create innovative ways to drive sales through merchandising and product demo efforts
Review and analyze all shipping documents and sales trends; identify and make corrections to ensure correct inventory levels are on hand to drive sales
Post receipts, disbursements, and material returns; review reorder recommendations to ensure adequate replenishment of the Hilti Store
Expedite customer backorders and switch to locations that meet customers' delivery requirements with the most cost-effective mode of transportation
Reconcile opening, closing, and annual physical inventories for the Hilti Store
Audit Hilti Store cycle counts, backorders, unconfirmed orders, and manual stock status transactions to ensure inventory levels are correct and consistent
Maintain a clean and organized work area and storefront at all times; keep assigned equipment in good order and up to Hilti brand standards
Utilize Hilti's different computer software to increase customer interactions and warehouse functions
Perform other duties as assigned
Every Hilti employee is welcomed to participate in the Mentor as you Grow program that was developed by employees, for employees
What do we offer?
In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range.
At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $55,000 - $59,000 with bonus of $5,000 to $7,000.
Why should you apply?
Let's face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. This role gives you the opportunity to help shape the future of construction.
What you need is:
- High School Diploma or GED, required
- Bachelor's Degree or equivalent work experience, preferred
- Ability to lead change and adapt to a fast paced, dynamic sales environment
- Ability to gather and analyze appropriate information to develop and implement effective strategies
- Excellent problem-solving and decision-making skills
- Strong presentation skills
- Ability to multi-task
- Ability to grow a loyal customer base in a retail setting while strengthening the company's position and market share
- Ability to analyze information to help identify targeted customers and create business plans to identify customers' potential where gaps exist in current purchasing habits
- Ability to properly care for and maintain company assets (e.g., company product)
- Ability to effectively demonstrate the proper use of Hilti products to customers
- Ability to work with all departments to be a successful Hilti Store Representative (materials management, logistics, credit, marketing, technical services, and customer service)
- Understanding of MS Office to manage, analyze, and develop business plans to effectively grow sales
- Understanding of the process for getting things done in a matrix organization
- Basic understanding of sales through multiple channels
- Basic understanding of consultative selling techniques
- Mechanical aptitude, preferred
- Some experience with reading and understanding construction documents, preferred
- After successful completion of the Hilti Store Representative Development Program, the next position will usually require a move; we are a global sales and marketing organization, geographic flexibility is a must
- Ability to adopt different communication styles depending on audience
- Understanding of SAP to manage customer interactions and warehouse tasks