Senior Account Manager, Residential Maintenance Division - Downer Brothers Landscaping, inc.
North Andover, MA 01845
About the Job
Join Our Team as a Residential Maintenance Division Manager at Downer Brothers Landscaping, Inc.!
Are you ready to take your account management and leadership skills to the next level? Downer Brothers Landscaping, Inc., a full-service landscaping and design-build firm with a strong reputation, is looking for an experienced Residential Maintenance Division Manager to lead our Residential Maintenance (RM) and Turf Divisions.
This role is perfect for an account manager looking to take on a larger leadership role or a former business owner seeking the resources, support, and collaboration of a successful team-oriented company.
About the Role
The Residential Maintenance Division Manager oversees sales, operations, and team management for our RM and Turf Divisions. This position combines account management, operational leadership, and team development to drive divisional growth and ensure client satisfaction.
Key Responsibilities
Sales & Account Management:
- Drive sales by identifying and meeting the needs of existing clients and new leads.
- Oversee customer relationships, contract renewals, and proactive engagement to ensure retention.
- Estimate residential maintenance services and enhancement projects (e.g., plantings, pruning, lawn renovations).
Divisional Operations & Team Management:
- Lead the RM and Turf Divisions, ensuring efficiency, quality, and safety compliance.
- Manage field managers and foremen, holding team members accountable to schedules and company policies.
- Optimize crew routing in collaboration with the Scheduler.
- Train and manage staff, developing SOPs and production rates to streamline operations.
- Ensure proper maintenance and repair of equipment in collaboration with the mechanic.
Project & Quality Management:
- Own all Residential Maintenance projects, conducting site visits to ensure quality.
- Promptly address customer questions and concerns to maintain high satisfaction levels.
Growth & Strategy:
- Drive divisional growth by achieving sales targets and improving efficiency and profitability.
- Collaborate with the Operations Manager to analyze metrics, KPIs, and budgets.
Enhancement & Snow Operations:
- Oversee enhancement projects and participate in snow removal operations as part of the Snow & Ice Ops Team.
We’re seeking a driven leader with a strong background in landscaping and management who is ready to make an impact.
Qualifications:
- 5+ years of landscaping experience, including 3+ years in a management role.
- Expertise in turf care and landscape enhancement project management.
- Proven experience in account management and managing field crews.
- Familiarity with software such as LMN, Fleetio, and CompanyCam (preferred).
- Basic computer skills required.
- Management and training experience (bilingual English/Spanish is a plus).
Compensation & Benefits:
Base Salary: $85,000 - $100,000 per year
- Competitive benefits package, including health insurance, 401(k), and paid time off.
Work Location:
?? Downer Brothers Landscaping, Inc.
334 Clark Street, North Andover, MA 01845
If you’re ready to lead, grow, and create exceptional landscapes, we’d love to hear from you!
?? Email your resume to nicole@downerbrothers.com or
?? DM me directly here on LinkedIn to learn more about this opportunity.
Join a team where collaboration, innovation, and growth thrive. Let’s build something extraordinary together!
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