Senior Account Manager (Partner Success) - OnPay

About OnPay

OnPay is a fast-growing software company headquartered in Atlanta offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company!

Job Summary:

OnPay’s Partner Channel focuses on supporting accounting and bookkeeping firms that utilize OnPay to provide a full-service payroll solution to their clients. As a Senior Account Manager, you will focus on building long-term relationships with key Partner firms, starting from firm onboarding and lasting through the entire customer lifecycle. Please apply through the company website. We do not accept in-person applications.

Role Responsibilities:

• Serve as the lead point of contact for all account management matters for an assigned book of Advanced & Elite Partners

• Become the Partner’s trusted advisor and have a direct impact on driving revenue and expanding the customer base

• Assist with challenging client requests and issue escalations, as needed

• Develop a thorough understanding of OnPay product and service offerings and build cross-functional relationships within the organization to better assist Partners

• Stay up-to-date on market trends, research and identify new opportunities, and implement effective sales strategies that grow the business.

• Foster close relationships that expand reach within the partner firms and are viewed as an extension of their team

• Support client adoption initiatives and have a direct impact on the growth and adoption of their business

• Work closely with the sales teams to ensure a smooth transition

• Conduct regular meetings with assigned client base and organize business reviews as needed

• Operate with little oversight, be an executor, and build trust across the Partner Channel

Traits and Skills We Seek:

• Desire to make a meaningful impact at a fast-growing technology company

• Excellent verbal and written communication skills

• Passion for helping clients use OnPay's technology more efficiently and effectively

• Ability to manage multiple tasks simultaneously

• Superior interpersonal skills with the ability to work with various types of clients

• Self-starter with a sense of urgency

• Problem solver who enjoys helping others

• Travel up to 10% may be required

Education and Experience:

• 3-5 years experience in a client-facing role required

• Experience working with Accountants and/or Bookkeeping Firms preferred

• Payroll knowledge preferred; FPC certification a plus

• College experience (degree strongly preferred)

• Familiarity with common collaboration and workflow process tools (JIRA, HubSpot, Google Workspace, Microsoft Office)

Perks:

• A casual team-oriented environment with a solid work/life balance and flexible work options

• Competitive pay including bonuses and stock options

• Four weeks of paid time off plus paid holidays, Medical, Dental, Vision, Short-term/Long-term Disability, Life Insurance, Parental Leave

• On-site training at our Ponce City Market HQ

• Stocked kitchen with a variety of snacks and drinks

• Ponce City Market employee discounts & more!

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are top of mind for us. At OnPay, recruiters only direct candidates to apply through our official career page at careers.onpay.com

Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from OnPay, please email careers@onpay.com.

OnPay is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.