Senior Account Manager - SourceCode Communications

What began in 2017 as an idea on the back of a napkin has quickly become an award-winning, fastest-growing communications firm working with some big-name consumer and B2B technology brands. At SourceCode, we’re focused on bringing brains and hustle, humanity and technology, creativity and business intelligence back to public relations.

SourceCode’s Account Managers must have a good understanding of communications and client service, and experience with clients using emerging technologies to better understand and deliver seamless customer experiences. Account Managers are the day-to-day account leaders, overseeing more junior team members and ensuring all program KPIs are met. Having a number of years experience in PR and comms, the Account Manager will bring an aptitude for working with media to co-create strategic, creative stories with junior team members. SourceCode employees at this level are responsible for providing senior counsel to our clients, leading long-term strategy, and creative campaign ideation and execution.

Salary band:
$80,000 - $115,000.00

What You’ll Do:

• Build rapport and trust with client contacts and be the primary point of contact for all tactical matters; effectively guiding and counseling clients
• Develop pitches, draft thoughtful briefing materials, engage with media, build core reporter relationships, and build longer term media strategies
• Analyze Muck Rack data to draw out themes and trends and inform more effective engagement strategies, client counsel, and where pivots are needed 
• Understand client roster & being strategic about leverage cross-client opportunities
• Read and share relevant news each day with teams and clients; demonstrate understanding of client media priorities
• Consume industry news to understand how it might impact or connect to clients; lead fuel rapid response
• Effectively track speaker/awards/events/ed cals/seasonal calendar to maximize client success
• Research and identify targeted influencers
• Social calendar management and content creation; build integrated strategies
• Lead campaign evaluation to distill and report insights to inform future client recommendations
• Take the lead on the development of written communication such as press releases, blog posts, award entries/speaking submissions, and longer length technical or highly complex bylines; editorial quality control
• Interview and develop thought leadership platforms
• Brainstorming and creative thinking; be vocal contributors across all elements of campaigns but most notably in internal and client brainstorms and planning sessions to contribute to team success
• Demonstrate understanding of client goals and KPIs and build meaningful strategies for clients; develop client scopes with minimal edits 
• Project manage account work across teams, ensuring monthly and quarterly client KPIs are on track; ensure that entire team understands client priorities and delivers to deadlines
• Manage project to budget, ensuring minimal under/overservice and client satisfaction
• Participation in business development – provide input into proposal development, take an active role in the pitch meeting
• Identify opportunities for organic growth 
• Mentor and coach junior team members for success; line management of 1-3 direct reports and assist in development of goals

Requirements

• 5+  years of professional experience, SourceCode’s Account Managers must have a good understanding of communications and client service. 
• Experienced with industry-specific applications such as Cision, Muck Rack, Meltwater, etc. 
• You have a passion for  technology and/or the mechanics of integrated communications; you are fascinated by how brands and consumers interact today
• You watch, read and listen to a wide range of  media and have a passion for creating and you love connecting clients to the agenda of the day 
• Ambitious and driven, you enjoy working through complex challenges and problem solving
• You are accountable for your work and take ownership of assigned tasks
• Waiting for direction is not your style; you’re comfortable volunteering for and trying new tasks
• As a team member you’re proficient in organizing your own workload against priority and importance for the good of the team, and helping other team members to do the same
• Ability to manage your own time to ensure deadlines are met
• You’re comfortable working alongside clients to share opinions and insight, collaborate and deliver updates, both positive and otherwise; 
• Strong writing and editing skills; ability to extract insights from large amounts of information
• Proactively offer solutions to problems presented
• An ability to connect news/trends to clients and an understanding of media landscape
• Ambitious and driven, you enjoy working through complex challenges and problem solving
• You know the details are important - whether scheduling a meeting, taking meeting notes or drafting a press release - but you’re keen to learn new skills and tools too

Benefits

• Robust benefits program

• Unlimited vacation
• Unlimited sick leave
• 401k with company match
• Profit-sharing program
• Workplace flexibility
• 6-month paid parental leave
• Professional learning and development
• Transit benefits
• Paid volunteer days

Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do. We are committed to creating a diverse, equitable and inclusive environment and strongly encourage you to apply.